Amazon Account Director

Welcome to Apothékary™, where Nature is Medicine™. We harness the intelligence of nature by creating clean, effective herbal remedies that target the root cause of health imbalances like helping to ease stress, support the gut, strengthen immunity, boost energy, and sharpen mental focus. Our herbal formulas feature traditional herbs from several medicinal modalities including Ayurveda, traditional Chinese medicine (TCM), Japanese Kampo, and Western herbalism. We believe in getting to the root cause of health issues and herbs can be a great place to start your journey and promote wellness for the long-term. 

We were founded in early 2019 by Shizu Okusa, a serial entrepreneur in the wellness industry and named E&Y’s Entrepreneur of the Year in 2021 and most recently awarded the prestigious Inc. 500 Female Founder Honoree award.  After leaving an intense finance career, she became inspired to live a more balanced lifestyle and revisit her Japanese roots and passion for herbal medicine. Shizu set out to help others regain their holistic health using traditions she grew up with and ones she learned along the way.

Why work with us?

1. You will get the chance to be an early team member at a fast-growth health & wellness startup disrupting the intersection of food and medicine – preventative healthcare rooted in herbal medicine
2. We are growing fast (100x growth in two years, over $16M in capital raised, and quadrupled the size of the team)
3. We’re a tight-knit, passionate team, where you'll learn a ton and have ownership over your responsibilities.
4. Work with a seasoned second-time founder and executive team

The Role:

Apothékary is seeking an experienced and strategic Amazon Account Director responsible for managing and optimizing the brand’s presence on Amazon to drive revenue growth, improve brand visibility, and enhance customer experience. In this role, you will manage Apothékary’s Amazon 3P account, execute high-impact commercial strategies to exceed KPIs, unlock new growth opportunities, and deliver an exceptional customer experience. The ideal candidate has extensive experience managing Amazon 3P seller accounts and excels in developing and executing strategies to optimize performance. 

This role is for you if you have strong P&L expertise, a proactive mindset and deep Amazon FBA knowledge. You thrive in a fast-paced environment, are data-driven, and have a proven track record of meeting sales targets. You enjoy owning all aspects of the Amazon channel, from day-to-day operations to long-term growth planning. The role will report to the SVP of Marketing & Commercialization and work closely with Marketing, Operations, and Finance teams.

Responsibilities:

• Develop and execute comprehensive Amazon growth strategies to increase sales, market share, and brand visibility across all relevant Amazon marketplaces
• Manage day-to-day Amazon Seller Central and/or Vendor Central operations, including product listings, pricing, inventory management, and order fulfillment coordination
• Optimize product detail pages with compelling copy, high-quality images, A+ Content, and keyword-rich descriptions to improve conversion rates and search visibility
• Plan and execute Amazon advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, DSP) to drive traffic and sales while maintaining target ACOS/ROAS goals
• Monitor and analyze Amazon performance metrics including sales velocity, conversion rates, organic rankings, advertising performance, and customer reviews
• Conduct keyword research and implement SEO best practices to improve organic search rankings and product discoverability
• Manage Amazon inventory planning and forecasting in coordination with Operations team to prevent stockouts and overstock situations
• Handle Amazon account health issues, including policy violations, listing suppressions, and account performance notifications
• Implement brand protection strategies to combat unauthorized sellers, counterfeit products, and MAP violations
• Coordinate Amazon promotional activities including Lightning Deals, coupons, Prime Day participation, and seasonal campaigns
• Analyze competitor activity, pricing strategies, and market trends to identify opportunities and threats
• Manage customer reviews and feedback, responding to negative reviews and implementing strategies to improve overall ratings
• Collaborate with Creative team on Amazon-specific marketing assets, product photography, and video content
• Prepare and present regular performance reports to leadership team with actionable insights and recommendations
• Stay current with Amazon policy changes, new features, and industry best practices to maintain competitive advantage
• Coordinate with third-party Amazon agencies or consultants when applicable
• Coordinate strategy with Apothékary paid media growth team

Ideal Candidate:

• Bachelor's degree in Business, Marketing, eCommerce, or related field
• 3-5 years of experience managing Amazon accounts, preferably for consumer brands (experience in supplements category on Amazon a plus)
• Proven track record of driving significant Amazon sales growth and improving key performance metrics
• Expert knowledge of Amazon Seller Central and/or Vendor Central platforms
• Strong experience with Amazon advertising (PPC, DSP) and ability to manage substantial ad budgets effectively
• Proficiency with Amazon analytics tools and third-party software (Helium 10, Jungle Scout, Keepa, etc.)
• Deep understanding of Amazon SEO, product listing optimization, and ranking factors
• Experience with inventory planning and demand forecasting for eCommerce
• Strong analytical skills with ability to interpret data and translate insights into actionable strategies
• Excellent written communication skills for creating compelling product content and customer communications
• Detail-oriented with strong project management and organizational abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Knowledge of Amazon policies, compliance requirements, and account health best practices
• Experience with brand protection and MAP enforcement preferred
• Familiarity with additional marketplaces (Walmart, Target+, etc.) a plus
• Passion for eCommerce and staying ahead of digital retail trends
• Excellent communication, negotiation, and presentation abilities with C-level executives and retail buyers
• Entrepreneurial spirit and a passion for contributing to a fast-paced, high-growth environment
• Willingness to adapt, learn, and thrive in a rapidly changing industry
• Passion for wellness, natural products, and the Apothékary brand mission

Time and Location:

The role is full-time and fully remote. For this position you must be available for at least 6 hours during our core hours between 9am - 5pm ET with some flexibility depending on your preference/time zone. While some flexibility will be allowed, this role will work closely in collaboration with the core A-Team who work primarily during those hours.

This position is available to start immediately. Note that job responsibilities may change based on the company’s evolving needs.

Apothékary is committed to building a diverse and inclusive team where everyone can thrive and contribute to our shared mission. We encourage candidates from all backgrounds to apply.   

Compensation:

• Full-time (40 hours per week)
• Salary range: $110,000 - $135,000, depending on experience
• Eligibility for bonus
• Comprehensive health, dental and vision plans 
• Monthly paid Mental Health Days in addition to PTO
• Monthly Apothékary product stipend