Sr. Digital Project Manager - job 4 of 9

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand – American Express’ In-House Creative agency – is on journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Senior Digital Project Manager, OnBrand will report to a Director of Project Management, and directly manage creative planning, execution, and oversee the production for high-complexity creative marketing projects, as well as oversee junior Project Managers in leading execution of medium to low complexity projects. They will work collaboratively with OnBrand creatives, card design producers, and account managers as well as Amex marketing partners, brand and business unit stakeholders, and at times external Integrated Agency Teams to deliver best-in-class creative deliverables.

To be successful in this role, the candidate must be solution-oriented and flexible. They must have experience creating, monitoring, and maintaining action plans for high-visibility initiatives requiring rigorous timelines with parallel workstreams, and always seek to identify opportunities for improvement. The candidate must have experience working with creative, production (content, print, digital), and account team leads and guide all participants to achieve the highest possible standards.

Day to day responsibilities include, but are not limited to:

• Directly manage a portfolio of work, responsible for project intake and planning, resource management, creative planning, execution, and production for high-complexity digital and print projects and oversee Project Managers in executing medium and low complexity projects. Connecting dots for the portfolio team across many workstreams to ensure team can focus on what is priority at the moment.
• Work closely with project and production team leads to proactively drive end-to-end project delivery (e.g., timeline management, risk assessment, and hard cost budget management) for a given set of projects.
• Ensure projects are delivered on time, on budget and at the highest quality level.
• Proactively assess any risks and escalate any issues if needed.
• Manage handover of projects between the studio and OnBrand teams, setting up project planning discussions, discovery facilitation, creative kick offs, creative, internal and marketer reviews and driving status meetings
• Partner with Account Leads, Creative Strategists, and Card Production  to ensure client requests are feasible, in-scope, and in-budget.
• Leverage agency systems and tools (e.g., Workfront) for overall work-planning, team communication, and project management.
• Manage, mentor, and lead junior project management team, prioritizing mentorship and coaching through feedback.
• Proactively support colleagues and collaborate with them to help achieve targets. Create a positive team environment through co-operation. 

Minimum Qualifications:

• 7+ years of experience as a Creative Project Manager from a leading creative agency or in-house brand
• Strong knowledge of creative production (print, digital, emails, OOH, branding)
• Excellent organizational, communication and interpersonal skills
• Excellent follow through and ability to keep projects on track and delivered on time
• Strong knowledge of project management methodologies
• Ability to adapt quickly and be open-minded to learning new skills and adaptable to changes to workflow
• Comfortable using various data management systems and tools (CMS, Excel, Google and Microsoft suites, Smartsheet, etc.)
• Ability to work with a Project Management tool (e.g., Workfront)

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.