Senior Technical Program Manager - eCRM - job 2 of 6

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.  

As a Senior Technical Program Manager (TPM), you will drive the planning, execution, and delivery of large-scale technical programs across cross-functional engineering, product, and business teams. You’ll partner with senior leadership to ensure strategic alignment, maintain technical rigor, and drive complex initiatives that align with company goals and deliver measurable business outcomes.

Key Responsibilities

Program Strategy & Execution

• Define, plan, and drive end-to-end execution of complex technical programs and initiatives, ensuring alignment with strategic goals and product roadmaps.
• Develop multi-quarter program plans, roadmaps, success metrics, and schedules in collaboration with Engineering, Product, Design, and Business stakeholders.
• Own the overall delivery lifecycle including scope definition, resource planning, milestone tracking, dependency management, and risk mitigation.
• Manage multiple concurrent programs, prioritizing based on business impact and organizational capacity.

Stakeholder Management & Communication

• Serve as the primary point of contact and communication hub across engineering, product, security, compliance, and business units.
• Regularly report program status, key metrics, risks, and mitigation plans to executive leadership and technical stakeholders.
• Drive stakeholder alignment through structured updates, steering committees, and decision-making forums.

Risk & Dependency Management

• Identify, document, and actively manage program risks, issues, and dependencies.
• Proactively escalate blockers and drive resolution across organizational boundaries.
• Partner with teams to ensure contingency planning and course corrections as needed.

Process Optimization & Governance

• Champion Agile best practices across teams, adapting delivery methodologies to suit program scale and complexity.
• Implement and refine program management frameworks, tooling (e.g., Jira, Confluence etc. ), and governance structures.
• Drive continuous improvement and knowledge sharing across TPM teams and broader technical organizations.

Leadership & Influence

• Act as a trusted advisor and thought leader to Engineering and Product leadership.
• Mentor junior TPMs and contribute to the development of the TPM function within the organization.
• Foster a culture of transparency, accountability, and technical excellence.

Technical Acumen

• Understand architecture, technical requirements, systems integrations, and scalability considerations to engage effectively with engineering teams.
• Facilitate technical discussions and ensure programs are rooted in sound engineering practices and platform strategies.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s preferred).
• 9+ years of experience in technical program management, engineering, or technical product management roles.
• Proven track record of driving complex, cross-functional programs from conception through delivery in large-scale enterprise or tech environments.
• Deep understanding of Agile, Scrum, and/or SAFe methodologies and modern software development practices.

• Experience with cloud platforms, APIs, data pipelines, or enterprise systems (e.g., Salesforce, ERP) is a plus.
• Exceptional communication, organizational, and stakeholder management skills.
• Comfortable presenting to senior leadership and executives with clarity and precision.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.