Senior Manager – Privacy Standards & Training - job 15 of 16

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.  Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.  By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

American Express is on a multi-year journey to enhance our focus on Privacy compliance as well as Customer data handling and transparency. As part of this journey, EDMP is establishing a global, Enterprise Privacy Center of Excellence (EPCE). The Senior Manager, Privacy Standards & Training will sit within the newly formed EPCE and define and execute standards, procedures, training, and best practices across the enterprise to enable privacy-compliant business outcomes.

Primary Responsibilities

• Collaborate and engage with diverse set of stakeholders to identify what is required by region for privacy compliance (Global Privacy Office, Information Security, General Counsel's Organization, and key business partners) 
• Work with business teams, product owners, and technology to enable privacy compliance, and codify this in applicable standards and/or procedures
• Collaborate with colleagues in the Enterprise Privacy Center of Excellence to define controls, metrics, and reporting for all Privacy standards and procedures
• Socialize standards and procedures changes, as well as define and enable ongoing refresh program
• Identify best practices for standards, procedures, and training to drive enterprise continuity where ownership may be business unit or region specific
• Communicate training for all standards and procedures, including specialized training for specific audiences based on applicability, as well as socialization and ensured completion of requisite trainings
• Collaborate with Enterprise Data Management, Information Security, and Third-Party Lifecycle management teams to ensure that Privacy standards and procedures adequately reflect collaboration and adequately define roles, responsibilities, and requirements across teams
• Serve as the internal and external subject matter expert for ‘how’ privacy compliance is achieved at American Express

 Qualifications:

• 5+ years prior experience developing and implementing data management practices for data privacy, with a strong strategic approach
• Experience with developing and implementing policies, standards, procedures, and training across an enterprise or local level for a financial services company
• Strong knowledge of and experience with implementing requirements of privacy laws and regulations
• Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information
• High degree of organization, individual initiative and personal accountability, and resiliency
• Strong relationship leadership with a track record of positively collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders 
• Excellent communication skills to synthesize key messages, prepare impactful materials, and tailor appropriately for the audience. Ability to create presentation decks and materials to communicate at senior levels concisely, clearly, and consistently
• Proven ability to manage multiple demands successfully within a matrixed organization
• Team player comfortable working collaboratively to resolve challenges in a demanding environment
• Enjoys solving large and complicated problems
• Ability to maintain a positive demeanor and ‘can-do’ attitude
• Bachelor's degree in Business, Management, or a related field

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.