Manager - Financial Systems (Change Management) - job 1 of 10

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This Manager role is for the Systems Change Office within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for driving Change Management activities which includes driving the definition, gathering, exploration, analysis, and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms. This role will support the ownership of the Change Management Policy for regulatory reporting automation, including but not limited to documenting, understanding, and defining the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Supplemental documentation will evidence changes from initiation, review, and approval to the implementation of the change. 

How will you make an impact in this role?

• Drive compliance of the Change Management Framework for regulatory reporting automation that defines the core strategy that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. 

• Transition from current Change Management process to elevated Change Management processes by gaining a good understanding the current processes and tools functionality  

• Drive the Change Management process by conducting thorough impact analysis and identifying relevant stakeholders. 

• Collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions. 

• Drive effective communication across impacted stack holders. 

• Ensure supplemental documentation is acquired for changes that will evidence changes from initiation, review, and approval to the implementation of the change. 

• Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.  

• Ensure smooth implementation of changes by understanding and communicating issues, dependencies, risks to relevant stakeholders. 

• Good understanding of Change Management Lifecycle. 

• Manage change management backlog, understand technical complexities and help prioritize changes 

• Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.  

• Assist with internal/external audits to ensure relevant documentation is available across changes 

Minimum Qualifications: 

• Degree in Finance/Accounting and/or Information Technologies (masters preferred) 

• 7+ years of work experience in Project Management/Change Management 

• 7+ years of work experience in Agile delivery or with other project management methodologies 

• Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey 

• Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc. 

• Excellent relationship building, presentation and collaboration skills 

• Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA 

• Self-motivated and proactive, ability to manage multiple assignments and projects concurrently. 

• Experience with MS Excel, Power Query, and other analytical tools, e.g., Tableau. 

• A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization. 

• Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.

Preferred Qualifications 

• Understanding of systems integration across complex system architecture. 

• Understanding of Oracle General ledger and FAH accounting rules 

• SQL and data analysis experience. 

• Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred. 

• Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations. 

• Communication Management/proficiency with PowerPoint. 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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