Executive Administrative Assistant - job 2 of 42

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Merchant & Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. 

The Executive Administrative Assistant is a critical member of this team who provides organizational support, ensures that the team’s logistical needs are met, and helps to promote a positive atmosphere and work culture. We are looking for a highly pro-active individual with strong organization and interpersonal skills, who thrives in a dynamic environment, to join our team.

Key Responsibilities Include

• Providing comprehensive calendar management, including scheduling meetings across multiple time zones, resolving conflicts, and prioritizing competing requests

• Coordinating and leading all aspects of internal meetings, including reserving space and audio and visual setup and catering as needed

• Processing and submitting expense reports accurately and on time, ensuring compliance with internal policies

• Supporting on-boarding and off-boarding of colleagues, including coordinating first/final days, and arranging for workspace, laptops, Corporate Cards, office supplies, and HR administration

• Managing travel arrangements and itineraries when required

• Maintaining headcount reporting, organizational charts, and department distribution lists

• Acting as a liaison and point of contact between supported leaders and internal/external stakeholders

• Anticipating needs and taking initiative to solve scheduling or administrative challenges before they arise

• Assisting in coordinating occasional team events or off-sites

• Maintaining confidentiality and handle sensitive information with discretion

Minimum Qualifications

• Proven experience supporting leaders in a fast paced and highly matrixed environment 

• Exceptional organizational skills with proven ability to manage multiple priorities simultaneously with acute attention to detail

• Strong interpersonal and networking skills to build and maintain high-impact relationships across all areas of the organization

• Desire to understand the goals of the team and the relative importance of various partners and what they do

• Strong work ethic, highly self-motivated, and understands the need to be a teammate

• Demonstrated ability to remain calm under pressure and be flexible when faced with changing/conflicting priorities

• Proven ability to act autonomously in day-to-day activities with the ability to anticipate and prioritize work

• Experience with calendar management systems and expense reporting software. Expert proficiency in Microsoft Office Suite, especially Outlook

• Outstanding written and verbal communication skills

• Ability to handle confidential information with discretion

Salary Range: $24.05 to $48.10 hourly + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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