Director - Risk Management - job 1 of 4

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.

This person will lead a team of risk professionals who are responsible for providing credible challenge to US & International consumer and small business customer management and collections risk strategies and processes within AMEX. The candidate should have experience in credit risk management, data & analytics, risk appetite limit setting, portfolio monitoring and relevant regulatory regulations and guidance.

The incumbent will report to the VP, Credit Risk Oversight Customer Management.

Key Responsibilities:

• Implement remediation for credit and enterprise gaps as identified in project Guardian
• Own, create, maintain, and publish Credit risk policy and Standards for customer management and collections
• Prepare decks for large strategy approvals requiring senior management and committee approvals
• Lead independent reviews of the consumer & small business risk processes and strategies
• Create and maintain risk appetite statement, risk taxonomy, risk inventory and RAF metrics
• Conduct Risk Assessment, and publish CRO commentary on a monthly basis
• Maintain the criteria for Exceptions and Smart Monitoring KRIs and action appropriately. Produce, analyze and publish functional and exception monitoring MIS
• Monitor concentrations in the consumer & small business portfolios and recommend actions to mitigate risk
• Identify key strategic and/or regulatory issues for resolution with senior management
• Escalate emerging risks by tracking macroeconomic and markets trends

Experience and Background:

• Leadership experience in risk management or a similar role;
• Credit risk management experience with a minimum of 5 year experience in a leading financial services organization;
• Strong business acumen with a risk-reward control perspective;
• Experience in data-driven analytics, including analyzing structured and unstructured data;
• Familiarity with applicable regulatory requirements;
• Proven ability to successfully manage multiple priorities under pressure;
• Advanced degree in quantitative or a related field

Leadership Skills:

• Proven leader who can build, encourage, and mentor a team with a passion for risk management;
• Strong collaboration and influential leadership skills with the ability to build positive relationships across teams and levels of seniority;
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged;
• Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks;
• Ability to communicate oversight findings to credit risk peers, business partners, and senior executives;
• Strong verbal and written communication skills.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.