Director - Enterprise Control Management, RCSA Program - job 1 of 2

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role? 

The Director, RCSA will be part of the team driving the implementation of the Risk & Control Self-Assessment (RCSA) program in alignment with the 2LOD framework. This role is instrumental in fulfilling regulatory commitments and promoting a risk-aware culture across the organization.  

Responsibilities Include:

• Provide RCSA guidance to Business Units (BUs) on 2LOD policies and translate emerging standards into BU execution context, which will be incorporated into associated 1LOD procedure documents to ensure alignment with the 2LOD framework, maintaining consistency and compliance across the organization. 
• Drive development of RCSA procedures and standards for Operational Risk Management programs, creating and refining protocols such as escalation procedures to enhance 1LOD execution. 
• Facilitate the understanding and use of the risk governance framework by the 1LOD across the enterprise. 
• Integrate regulatory changes by establishing processes to monitor and incorporate regulatory updates into 1LOD procedures and standards. 
• Share insights and best practices by helping to disseminate insights, best practices, and lessons learned across the enterprise to improve operational risk management practices.

Minimum Qualifications

• 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function); understanding of critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills, with successful experience in leading and teaching others these skills.
• Significant experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.

Preferred Qualifications

• Strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges and persevere through conflict that comes with change. 
• Strong relationship/interpersonal skills with ability to build trust, followership, and develop productive relationships across stakeholders including business, second line of defense, and audit partners, including but not limited to challenging the status quo. 
• Knowledge of regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Demonstrate core leadership abilities, which include setting the agenda for the team and enterprise, bringing others along by fostering collaboration and promoting diversity and inclusion, and doing it the right way through clear, candid, and courageous communication. 
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Exceptional organizational and problem-solving skills with attention to detail and critical thinking skills.
• Experience in at least one of the following:
  • Providing identification of operational risks throughout business processes and systems.
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
  • Enhancing risk assessments and associated methodologies.
  • Leading independent control monitoring, including identification of control improvements.
  • Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.
  • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.