Director - Compliance Issues Management Program - job 1 of 2

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. 

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.  

As the Director of the Compliance Issues Management Program, you will play a pivotal role in developing and executing the firm's compliance risk governance initiatives. This role is responsible for working with Operational Risk on the Issues Management program and designing and implementing compliance’s remediation and restitution policy.

How will you make an impact in this role?

• Develop a sustainable governance program for Compliance’s oversight of issues and management of remediation and restitution for all American Express colleagues
• Serve as Compliance subject matter expert for Issues Management and remediation/restitution
• Collaborate with key stakeholders across the organization to develop and execute program governance, including governance documentation and system implementation
• Evaluate program effectiveness through the development of metrics and reporting
• Incorporate relevant insights into program from industry practices, emerging trends, and regulatory developments
• Support audits and exams as needed 

Qualifications:

• 10+ years of experience in risk management within the financial services industry, specific expertise in issues management, remediation/restitution and compliance risk management preferred
• Extreme attention to detail to ensure program policies, standards and procedures are applied consistently across all lines of defense
• Excellent writing and project management skills
• Deep knowledge and understanding of Issues Management and consumer banking remediation programs
• Willingness to think outside the box, ask questions and raise concerns
• Understanding of risk management principles, frameworks, and regulatory requirements
• Understanding of regulatory frameworks, including consumer protection (UDAAP, ECOA, FCRA, EFTA, TILA, etc.) and compliance management systems preferred
• Experience communicating and working with risk professionals to socialize new requirements and problem solve
• Experience developing processes, procedures and software/tooling for issues management and customer remediation programs
• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels
• Demonstrated ability to drive change and innovation, leveraging technology and data analytics
• Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
• Bachelor’s degree in Law, Compliance, Business, or a related field required; JD or Master’s degree preferred.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.