Account Development Representative - job 12 of 12

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Description

The incumbent in this position is responsible for managing a portfolio of global key existing customers across the EMEA Region, using the suite of products available from the International Card Services organization and offering Global Dollar Card solutions. 

The person is responsible for building and converting a healthy sales pipeline in line with the business plan.  Overall, responsible of client’s management and retention, sales strategy execution, results delivery, issue resolution and any other customer facing activity.  Must be able to successfully balance customer satisfaction and business growth. Direct and control activities of cross-functional teams. 

Responsibilities:

•       Manage a portfolio of Global clients in Europe and Africa in a compliant and professional manner
•       Develop and strengthen relationships at all levels of client organization
•       Build and leverage relationships with key players within T&E and B2B space
•       Build and manage an effective sales pipeline following operational principals.
•       Management and tracking of sales activities and interactions with clients in Salesforce
•       Identify and implement growth opportunities with clients and learn through experience from other colleagues
•       Build and leverage an excellent relationship with Global and Regional account management teams
•       Support the program expansion with new subsidiaries where clients have presence across the region to maximize footprint penetration
•       Understand regional strategic (opportunities, threats) and tactical (e.g, risk, contract, fees) aspects of accounts in portfolio.
•       Provide consultancy and act as the main liaison between the client and the Amex organization to ensure a smooth operation of the corporate program
•       Ensure the correct implementation of the Amex program according to the client needs and requests
  
  

Qualifications:

•       Extensive (10+ years) experience in commercial payment solutions. Having knowledge of Global Dollar Card solutions would be beneficial.
•      Executive Presence and Growth Mindset.
•      Solid leadership behaviors and strategic thinking ability.
•       Negotiation skills at C-Level in corporate business and experience working with Global/Multinational customers.
•       Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners.
•       Pipeline management experience.
•       Effectiveness in establishing relationships with cross-functional areas.  Develop and strengthen relationships at all levels of client organization.
•       Proven Consultative Selling ability.
•       Financial & Business Knowledge.
•       Business level fluency in both English and Spanish (written and oral).
•       Flexibility to work in multiple time zones to adapt to EMEA market/partner needs.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.