Customer Support Specialist - job 1 of 13
Company Description
About Us
At Every Word Code, we believe that words shape ideas and ideas shape the future. We are a dynamic and fast-growing firm specializing in data-driven marketing and strategic communications. Our mission is to empower businesses through clarity, precision, and creativity. From branding to campaign execution, we work closely with our clients to craft compelling narratives that resonate with their audiences.
Job Description
Job Description
We are seeking a dedicated Customer Support Specialist to join our team in Kansas City, MO. The ideal candidate will be responsible for assisting clients by providing product information, troubleshooting issues, and ensuring customer satisfaction through professional and timely support. You will play a crucial role in representing the company’s commitment to excellent service and technical reliability.
Responsibilities
Respond to customer inquiries via phone, email, and support ticket system in a timely and professional manner
Identify, troubleshoot, and resolve customer concerns related to our digital products and services
Maintain accurate records of customer interactions and solutions provided
Collaborate with internal teams to communicate user feedback and suggest product improvements
Guide users through setup processes and feature explanations to ensure effective platform usage
Maintain a high level of product knowledge to assist customers accurately
Follow up on customer issues to ensure resolution and satisfaction
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred
Minimum of 1 year experience in a customer service or support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team in a fast-paced environment
Familiarity with CRM or help desk software is a plus
Additional Information
Benefits
Competitive salary: $45,000 – $55,000 annually
Full-time, stable employment with consistent hours
Opportunities for professional growth and internal advancement
Supportive and collaborative work environment
Ongoing training and development programs
Paid time off and company holidays
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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