SaaS Implementation Project Manager

About Alloy.ai

At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes.

Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. 

We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

About The Role

Our network-based data platform is one of Alloy.ai’s core strategic assets, enabling manufacturers to rapidly integrate disparate data from their trading partners—including retailers, material suppliers, distributors, and logistics providers—up to an order of magnitude faster than other solutions. This, along with Alloy.ai’s powerful, custom built UI for CPG companies is what makes our product to our customers and why we need quick time to value. 

As a Project Manager, you will play a key role in helping us successfully onboard our customers ensuring quick time to value. This includes overseeing the project management of connecting their data and getting them introduced to our platform. You will be their first point of contact after the sale and work to ensure those first few weeks are smooth sailing which is crucial to their lasting success. 

In this role, you’ll own the end-to-end customer onboarding lifecycle—coordinating cross-functional resources, managing timelines and milestones, and driving successful adoption of our platform. You’ll be responsible for ensuring alignment with integration best practices while partnering closely with Client Solutions Managers, Engineering, Product, Sales and the customers themselves. 

Beyond project execution, you’ll also contribute to ongoing process improvements, helping to streamline operations and elevate the overall customer experience from pre-sale to growth and retention.

About You

This role is ideal for someone who is highly organized, customer-focused, and technically inclined, with a strong ability to manage multiple projects and drive process improvements. You have a strong understanding of project lifecycles, data integration methods, and data management best practices all while being an excellent communicator with both internal and external audiences.

You thrive in ambiguity, approaching the unknown with curiosity and a clear focus on uncovering what’s needed to unlock value for the customer. You don’t shy away from asking the right questions, clarifying expectations, and driving accountability across both internal teams and customer stakeholders. 

If you're passionate about due dates,  delivering quick time to value and have  experience working in a fast-paced, collaborative environment, we’d love to hear from you!

• Customer Onboarding & Implementation Project Management focused on delivering quick time to value.
• Own and drive customer onboarding projects for our mid-market, and large enterprise customers, ensuring they progress through each phase successfully.
• Drive the onboarding process post signature (sometimes even getting involved ahead of time!) including serving as the primary point of contact for the customer from kickoff through handoff on both technical and business topics.
• Collaborate with the technical and data teams  to align customer needs with Alloy.ai’s integration processDevelop and maintain scalable project plans that ensure consistency in onboarding.
• Continue to develop customer relationships ensuring a smooth transition from pre-sale to post-sale. Track and report customer onboarding milestones, identifying roadblocks and proactively resolving issues.
• Monitor key onboarding and implementation metrics, leveraging data to optimize processes and drive operational improvements.
• Work cross-functionally with pre and post sales teams at Alloy including client solutions,  engineering, and product teams to drive resolutions for customers and improvements to the customer experience.
• Create and refine project management templates, including project plans, milestone trackers, and communication frameworks, to drive efficiency in onboarding.
• Continuously improve project and process workflows, identifying bottlenecks and implementing solutions to enhance execution speed and quality.
• Understand both the high-level goals and the finer details of our customers’ business, allowing you to quickly resolve any blockers—big or small—ensuring a smooth and seamless journey.

• 3+ years of experience in customer facing  project management, preferably in SaaS, working technical integrations.
• Experience with B2B software implementation lifecycle.
• Working understanding of EDI processes and/or API integrations is highly desirable.
• Proficiency in project management tools (Asana is a plus!) 
• Strong analytical skills with the ability to use data to drive decisions.
• Excellent communication and stakeholder management skills able to guide the customer from pre-sale to post-sale. 
• You are intellectually curious, especially about data, and are constantly eager to find out how things work and how to fix them.
• You are organized, can effectively keep track of long to-do lists in order to prioritize and deliver tasks on time. You leave no loose ends!

• A rockstar who takes ownership, drives results, and wants to change the way an industry operates. 
• Familiarity with Retailer POS systems is a plus

Role is a hybrid based in Denver, CO or Washington, DC. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role.