Technical Support Specialist
Skills
- Proficiency with Airtable platform and strong technical aptitude.
- Experience in enterprise technical support, especially in a B2B tech environment.
- Strong written and verbal communication tailored to diverse audiences.
- Analytical problem-solving skills and ability to navigate complex technical challenges.
- Experience with tools like Salesforce, Confluence, G Suite.
- Understanding of relational databases, REST APIs, and formula writing is a plus.
Responsibilities
- Provide expert troubleshooting and guidance on technical issues via multiple channels such as email and video calls.
- Deliver exceptional, empathetic customer experiences and communicate feedback to product and engineering teams.
- Escalate complex issues to senior technical teams ensuring swift customer resolution.
- Document all customer interactions and technical issues accurately in Salesforce and track trends.
- Contribute to the knowledge base by creating and updating helpful customer resources.
- Stay updated on new features and educate customers on best practices to optimize their use of Airtable.
Education
- Relevant education or equivalent professional experience in technical support or related field.
Benefits
- Competitive salary with equity including restricted stock units.
- Comprehensive benefits package detailed at Life at Airtable.
- Flexible remote work environment aligned with U.S. Eastern Time business hours.
- Commitment to diversity, equity, and inclusion, and reasonable accommodations.
- Supportive work culture emphasizing continuous learning and improvement.
Average salary estimate
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Airtable is a collaborative software company based in San Francisco. Teams at more than 300,000 organizations, including 80% of the Fortune 100, rely on the Airtable platform to connect their people and data and achieve their most important goals.
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