Customer Support Specialist
Ainsworth Game Technology is on the lookout for a dedicated and friendly Customer Support Specialist to be part of our exceptional team. As a leading name in the gaming industry, we are committed to providing top-notch service to our customers. The Customer Support Specialist will play a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to our gaming products and services. This position involves direct interaction with clients through various channels such as phone, email, and live chat, requiring excellent communication skills and a service-oriented attitude. The successful candidate will need to demonstrate strong problem-solving abilities and a passion for helping customers. Responsibilities include troubleshooting technical issues, providing product information, processing service requests, and collaborating with internal teams to coordinate effective solutions. If you thrive in a vibrant environment focused on customer satisfaction and have a knack for building relationships, we invite you to apply for this exciting opportunity at Ainsworth Game Technology!
About us
In 1995 Len Ainsworth founded Ainsworth Game Technology Limited with a commitment to become the leading manufacturer and supplier of gaming machines, software and related equipment developed. Ainsworth is part of the gaming industry focusing on the design development and manufacturing of gaming machines , software and related equipment supplies. Today Ainsworth is a premier manufacturer of global gaming products with over 200 years of gaming experience, Ainsworth Game Technology is commited to a culture of quality, innovation and excellence. Ainsworth distributes a range of gaming products, entertaining standalone progressives and linked games through its sales offices and distributors in Australia, New Zealand, Asia, USA and Europe. Our vision is clear: • To deliver excellence in Global Gaming Solutions Our mission is concise: • To provide high quality innovative gaming solutions globally • To secure sustainable profitability and growth for all stakeholders
Responsibilities
- Respond promptly and effectively to customer inquiries across multiple channels.
- Troubleshoot technical issues related to gaming products and provide solutions.
- Document customer interactions and maintain accurate records in our CRM system.
- Assist in the development of customer support documentation and FAQs.
- Coordinate with internal teams to resolve customer issues and enhance service delivery.
- Engage with customers in a polite and professional manner, ensuring a positive experience.
- Stay informed about product updates and features to effectively assist customers.
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in customer support or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team-oriented environment.
- Familiarity with CRM systems and customer support software.
- Passion for gaming and understanding of gaming products is an advantage.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
Average salary estimate
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For more than half a century the Ainsworth name has been synonymous with the gaming industry. In 1995, Len Ainsworth founded Ainsworth in Australia with a commitment to become the leading manufacturer and supplier of gaming solutions. Today, wit...
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