L&D Specialist, Home Care

About A Place for Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

The Sales Success Manager, Home Care will be responsible for a comprehensive onboard training program and continued mentorship for the Home Care Acquisition Manager (HCAM) and the Customer Success Manager (CSM) teams. This individual is a skilled facilitator and coach that will focus on rapid onboarding, structured training, and mentorship, providing clear expectations, personalized coaching, and opportunities for success.  As part of the Home Care onboarding team, they are responsible for ensuring training content and methods remain up-to-date, relevant, and aligned with APFM values, business needs and selling best practices. This individual may also support training for corporate team members.

Who You Are:
you are passionate about fostering an environment of continuous learning and excellence, skilled in delivering engaging learner experiences and ensuring that learning objectives are met and connected to improving business outcomes. You have experience developing and delivering virtual instructor-led training. You are skilled in creating and maintaining an environment conducive to learning and development. You are a skilled facilitator and coach that will help new hires become productive quickly and feel like valued members of the team.

What You Will Do:

Lead effective and engaging virtual instructor-led training sessions as part of the HCAM/CSM onboarding program and continued mentorship. Including:

• Effectively delivering all training modules and associated course work included in the HCAM/CSM onboarding program.
• Observing and providing effective coaching during rehearsals and throughout onboarding.
• Observing and providing coaching during live sales calls.
• Communicating with the hiring manager, including keeping them informed in the event of a HCAM/CSM needing additional support during the onboarding process.
• Monitoring completion of all pre- and post-coursework assignments.
• Working with L&D on program management.
• Working with L&D and leadership to ensure learning materials are current, in accordance with selling best practices.
• Monitoring training effectiveness through surveys and L&D reporting and making adjustments as needed to ensure training outcomes are met.
• Working with the Instructional Designer and the L&D Team to develop and design new and enhanced course materials.
• Participating in updating and enhancing programs to ensure training objectives are met and the program remains up-to-date, accurate, compliant, aligned with selling best practices and relevant as APFM business needs evolve.
• Following the established training schedule to deliver effective and engaging webinars and instructor-led training sessions.
• Troubleshooting technology and assisting with problem solving.
• Staying current with APFM policies and procedures and the senior living/senior care/home care industry.
• Other duties as assigned.

• 3-5 years sales training, experience or equivalent.
• Experience delivering training in a remote environment for new hire sales for groups of 10-12.
• Develops and delivers training programs to improve the sales skills and knowledge of sales teams.
• Passion for learning and helping team members realize their full potential while working as a single supportive team.
• Proactive educator and communicator – skilled in creating and maintaining an environment conducive to learning and development.
• Critical thinking, problem solving, and collaboration skills.
• Experienced in conducting virtual training, presentations and/or meetings.
• Excellent communications and interpersonal skills with the ability to effectively communicate with trainees, explain complex concepts, and facilitate learning. 
• Strong organizational skills, attention to detail and good follow-through.
• Proficient with MS Office (Word, Excel and PowerPoint) and Google (Drive and Sites) product suites including using technology for training delivery and material creation.

Compensation

• Base Salary - $55,000-$75,000 + 10% Bonus
• Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc.

All your information will be kept confidential according to EEO guidelines.

*This is a fully remote role that can be located anywhere within the continental United States

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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