Director, Quality Engineering

The Director, Quality Engineering is responsible for driving the strategy across the company's product suite to ensure the timely delivery of high quality software products and solutions to the market. This position will work closely with developer and testing roles in the department, while leading automation and performance engineers who are dedicated to the successful execution of the company's quality delivery model.

• Lead the vision and strategy to define, socialize and implement the enterprise strategy and roadmap for quality engineering, test automation and performance testing 
• Identify and implement the standardization of tools and frameworks for test automation and performance testing needs in support of the overall product delivery organization through the continuous research of market best practices 
• Define the metrics and criteria for all non-functional requirements including availability, reliability, quality, performance and security in collaboration with the appropriate internal stakeholders 
• Implement and manage a test plan, execution and reporting framework that is used by all product delivery teams 
• Collaborate and partner with the infrastructure team to meet the required infrastructure needs, test environments and VMs, ensuring the timely availability of required hardware and software resources 
• Lead and oversee the guidance provided on tools, techniques for automated API tests and improved code coverage; extend support to product teams wherever necessary 
• Establish and assure leadership adherence to budgets, schedules, work plans, and performance requirements 
• Collaborate with senior management and executives to define and ensure success of department strategy 
• Provide managerial direction and oversee all aspects of performance management for direct reports. Measure and hold direct reports accountable for meeting defined performance standards; provide feedback to employees; ensure management team is defining and holding teams accountable for all aspects of performance management of direct reports 
• Oversee and hold management accountable for all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees. Oversee the identification and hiring of new employees 
• Oversee and ensure the development of team members; provides coaching to employees through their personal growth in: functional expertise, communication skills, and ability to effectively interact with clients and peers. Identify and develop future leaders. 
• Provide strategic influence to internal peers and industry groups 
• Serve as an escalation point for complex issues; provide guidance and resources to assist with resolution of issues, and removing obstacles for team 
• Work with the leadership to plan and set the strategic vision, organizational structure, operating policies and procedures and management practices to ensure department delivers operational excellence 
• Evaluate the process and procedures used by the team; Identify opportunities for process improvement and greater efficiency, and serve as an advocate for change. Work collaboratively across departments with leaders

• 10+ years of experience in related field 
• Minimum 8 years prior experience in agile and scrum methodologies. 
• Experienced in the use of metrics to drive high velocity of outcomes while ensuring that all outcomes meet the definition of done 
• Exceptional collaboration skills, applied successfully within a team as well as other areas 
• Exceptional problem solving, critical thinking, and analytical skills 
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience in communicating with customers a must
• Ability to articulate ideas to both technical and non-technical audiences
• Exceptional ability to self-motivate and direct
• Superior analytical, evaluative and problem-solving skills
• Ability to motivate in a team-oriented, collaborative environment
• Entrepreneurial personality strong sense of urgency
• Enthusiasm and ability to mentor less experienced team members
• Bachelor degree in a technical field such as Computer Science, Computer Engineering, or Electrical Engineering.

WHAT YOU SHOULD KNOW ABOUT US:  

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

 • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.   

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. 

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.  

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED: 

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community 

GROW WITH US: 

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 

JOIN OUR WINNING TEAM! 

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.