Accounts Receivable Assistant
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
In the position of Accounts Receivable Assistant, your focus will be securing the company’s inflow of cash. In doing so you will be part of a specialized team managing debtor handling (B2B) for Trustpilot’s thousands of international customers.
What you’ll be doing:
- Collection phone calls and e-mails to our customers
- Ongoing review of customer balances
- Sending out payment reminders in bulk
- Booking payments in the General Ledger
- Review and prepare invoices, ensuring accuracy and completeness of billing data
- Handle billing-related inquiries from internal stakeholders and resolve issues, disputes, and cancellations
- Cooperation with colleagues in Sales and Customer success regarding customer queries and billing issues
- Reconciling customer disputes as they pertain to payment of outstanding balances that are due
- Assist with month-end closing processes
- Meeting department-defined goals and activity metrics
- Other financial and administrative ad hoc tasks
Who you are:
- Experience in a high-volume accounts receivable or collection department
- Knowledge of billing and collection procedures
- The right attitude and an openness to ongoing learning
- Your approach to work is structured and with a motivated, service-oriented attitude
- Good interpersonal abilities – you know how to connect to people to find solutions
- Meticulous attention to detail, goal-oriented
- The environment is fast-paced and we set the highest standards for ourselves. You need to thrive in this kind of environment
- Flexibility since some periods are busier than others
- Experience with SalesForce, Paypal, Credit Card handling, and familiarity with software and subscription is beneficial
What’s in it for you:
- A competitive base salary ranging from $61,750 to 65,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program, or other benefits.
- A range of flexible working options to dedicate time to what matters to you
- 20 vacation days + 2 personal days +10 paid holidays per year
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
- Communal lunch, extra treats, and events during the month — think ice cream carts, coffee bars, and massages, to name a few
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
#LI-SH1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
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TrustPilot was founded in 2007. This company provides a service platform for assessing the reliability of a company. Their headquarters are located in Copenhagen, Denmark.
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