IT Service Desk Technician 2

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Here at Trucordia, we’re looking for an experienced IT Service Desk Technician 2 to join our growing team. This role plays a key part in supporting the technology that keeps our business running—providing hands-on and remote support to employees across the organization. From troubleshooting hardware and software issues to ensuring a smooth user experience, this role helps maintain the reliable, high-performing systems that enable our continued growth and operational excellence.

Duties and Responsibilities: 

• Respond to and resolve technical support requests in a timely, service-oriented manner using our internal ticketing system.
• Troubleshoot and resolve hardware, software, and basic network issues for both on-site and remote team members.
• Configure, maintain, and upgrade workstations, applications, and other essential systems.
• Manage user accounts and permissions through Microsoft Azure Active Directory.
• Ensure accurate and complete documentation of support interactions, in line with internal service standards.
• Serve as a point of escalation for complex technical issues and support team-wide initiatives.
• Support employee onboarding by setting up devices and ensuring seamless access to required tools.
• Participate in an on-call rotation and assist with other hands-on IT needs as they arise.

• At least 2 years of hands-on IT support experience in a corporate service desk environment.
• Working knowledge of Microsoft 365 and Exchange Online administration.
• Experience supporting a large, multi-site organization (4,000+ users preferred).
• Ability to create clear, user-friendly technical documentation.
• Strong communicator with a customer-first mindset and a knack for problem-solving.
• Comfortable working cross-functionally with other IT teams and contributing to process improvement.
• Bonus points for certifications like CompTIA A+ or Microsoft Cloud Fundamentals.

Please see our company Benefits:

• Medical, Dental, Vision 
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K

Additional Information:

• This position is 100% onsite
• Occasional after-hours support may be required.
• Be able to lift 50 lbs. 
• This position requires long periods of sitting using a computer

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.  Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.