Ready to Work Success Coach

Job Title

Ready to Work Success Coach

Agency

Texas A&M University - San Antonio

Department

Center For Experiential Learning & Comm Engagement

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

This role supports Texas A&M University-San Antonio’s role as a subcontractor and training provider for the City of San Antonio’s Ready to Work program. The position includes providing intake services, including coordinating recruitment outlets in addition to assessing potential applicants for program eligibility. The Coordinator is also responsible for managing a caseload of participants with a focus on helping participants successfully complete training and education and obtain and retain gainful employment.  This individual also ensures that case management documentation meets regulatory guidelines set by funder. This position works under limited supervision from the Assistant Director of Ready to Work and works independently within policy limits set by supervisor.

This is a grant funded position. Grant funded positions are time-limited and are contingent upon sufficient grant funding. 

Responsibilities:

• Serve as point of contact for Ready to Work applicant case load, answering program inquiries, conducting Intake, assessing clients for program eligibility, conducting case management appointments and assessments through completion of program and assist in career services hand off for purposes job placement.

• Support and enroll certificate participants in relevant training and educational courses and help participant successfully complete training/educational courses by using a participant-centric approach when providing coaching and mentoring.

• Support business functions of Ready to Work to include quality control of data, tuition and emergency funding, reporting and invoice functions.

• Conduct marketing and outreach to support program enrollment goals and benchmarks, including making presentations and tabling at community and external events.

• Provide referrals and follow-up for emergency and social support services (i.e. daycare, transportation, computer and internet access, school and work supplies, locked transcripts, record expungement, rent and mortgage, utilities, food, and clothing)

• Determine client service level based on preliminary assessments and the City of San Antonio-provided criteria by utilizing intake and tracking forms, standardized assessment and reporting tools and the specified data base platform.

• Prepare formal individual plan (ie Care Plan), which includes career and education plans with timelines and milestones and supporting wrap around services.

• Maintains accurate customer/client files consistent with compliance criteria, and subsequently ensures entries into databases are timely and accurate.  

• Ensure case record documentation is thorough and compliant with established protocols and expectations.

• Measure participant experience by soliciting real-time feedback via surveys and assessments.

• Collaborate with City and community partners to fulfill the goals of the program.

• Collaborate with other employees within the A&M system in the spirit of teamwork and collegiality.

• Complies with all A&M-SA University policies and guidelines.

• Meet the programmatic outcomes/performance measurements.

• The above statements describe the job’s essential responsibilities and requirements. 

• They are not an exhaustive list of the duties that may be assigned to job incumbents.

• Performs other related duties as assigned.

Required Education and Experience:

• Bachelor’s degree or higher in related field.

• Four (4) years of related experience.

• Experience in developing and delivering presentations and exhibiting excellent oral and written communication skills.

Preferred Education and Experience:

• Master's Degree

• Minimum of one year of experience in higher education, workforce development, community relations or other related experience.

Knowledge, Skills and Abilities:

• Experience in recruitment, intake processing and case management for training programs.

• Maintain a client-centered and customer service approach when working with participants.  

• Ability to work independently and effectively manage time.

• Ability to think analytically and problem solve.

• Ability to successfully manage multiple priorities with minimal supervision.

• Ability to exercise good judgment, discretion and an attention to detail.

• Possess strong ethical character capable of handling confidential information.

• Experience utilizing client management tools such as Salesforce and Banner.

• Bilingual – English and Spanish is helpful.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.