Salesforce Admin

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Salesforce Administrator to join our Business Development Team. This role will play a pivotal role in optimizing our operations by providing vital support to our sales and account management teams through various administrative tasks. Their efforts will be instrumental in enhancing the sales enablement process through the development, promotion, and management of comprehensive documentation. They will collaborate cross-functionally with other business units such as Marketing, Finance, Legal, and Business Operations to ensure seamless operations. Additionally, their expertise in Salesforce will be evident as they meticulously maintain data cleanliness, onboard/continuously train Salesforce users, and automate recurring tasks to streamline processes.

This person will use their integration expertise to set up and onboard various integrations for Salesforce. They will serve as the go-to support for sales tools, be the product expert, maintain users within platforms and ensure optimal workflows between all tools in our stack. They will also contribute significantly by assisting in the preparation of weekly, monthly, and quarterly presentations of sales and account management metrics. They will collaborate closely with the marketing team to provide essential sales metrics and contribute to cross-team goals. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

• Operations
  • Support sales and account management with administrative tasks related to the sales process.
  • Develop, promote, and manage documentation to improve sales enablement.
  • Work cross-functionally with other business units such as Marketing, Finance, Legal and Business Operations as needed.

• Salesforce
  • Maintain Salesforce data cleanliness.
  • Onboard, consistently train and enable Salesforce users.
  • Automate recurring tasks for users.
  • Setup and onboard integrations for Salesforce.

• Sales Tools
  • Become a product expert and go-to-support for sales tools.
  • Maintain users within platforms.
  • Identify and maintain optimum workflows between all the tools in the stack.

• Reporting and Presentations
  • Assist in the preparation of weekly, monthly, and quarterly. presentations of sales and account management related metrics
  • Assist marketing with sales metrics and crossteam goals.

• Performs other related duties as assigned.

What You’ll Do

• Bachelor’s degree in a related field required.
• 2-3 years of experience in relevant business experience at a high growth startup or management consulting.
• 1-2 years of experience as a Salesforce administrator/analyst, managing at least 25 users.
• 1+ year(s) of experience using Excel/Google Sheets.

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between 100,000 - 110,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.