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Job Description

As a member of Takeda Oncology, your work will contribute to our bold, inspiring vision: We aspire to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best. Join Takeda as the Associate Director, Patient Services Operations out of our Cambridge, MA office.

As the Associate Director, Patient Services Operations, you will lead the design, implementation, and continuous optimization of the Oncology patient support service models. You will report to the Director, Patient Services. This position collaborates closely with internal stakeholders and external partners to ensure services align with healthcare provider’s needs, enhance patient experience, and remain compliant with company and regulatory standards. 

As the Associate Director, Patient Services Operations, you will assist in vendor and budget management, performance tracking, and cross-functional planning to support both existing and future patient service initiatives. In this role you will serve as Takeda Oncology’s Subject Matter Expert (SME) for Patient Services operations, working cross functionally with members of Patient Value & Access (PVA), Sales Leadership, Marketing, Contracts and Pricing, Legal, Compliance, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders.

How you will contribute:

• Ownership of day-to-day oversight of vendor partnerships, hub providers and
  patient-support vendors, ensuring service delivery meets Takeda Oncology’s
  quality standards.
• Develop and maintain monthly/quarterly reporting templates that meet brand and leadership data analytics needs.
• Manage program budgets, allocate resources, and partner with Finance, Legal
  and Compliance to ensure financial and governance alignment.
• Lead program management for patient support services, including development of business rules and communications
• Provide strategic and tactical input for continuous improvement processes and development
• Participate in contract negotiation with stakeholders and Procurement for
  services
• Plan, assign, and direct new product launch for new services
• Direct interaction with Field Reimbursement Director (FRD) team to ensure timely resolution of customer issues
• Management responsibilities may include but are not limited to: Co-Pay Support Programs, Reimbursement Hotline, PAP Program and Case Management Support.

Minimum Requirements/Qualifications:

• Bachelor’s Degree required, MBA preferred
• 3+ years of experience in Patient Services and Hub Management required;
  additional market access experience is beneficial
• 5+ years of pharmaceutical industry experience (manufacturer, consulting)
  required
• Experience leading nursing service models and/or patient support hubs
  (manufacturer or vendor-side); Experience coordinating with Copay Card
  Vendors or third-party hub services to support patient financial assistance and
  affordability programs
• Strong understanding of payer reimbursement (commercial & government
  payers), (i.e., benefit investigations, prior authorization process, appeals, payer
  reimbursement policies and procedures, regulatory and administrative rules,
  etc.); Medical & Pharmacy benefit a plus
• CRM and API experience, including requirements for external data
  feeds/integration and associated reporting preferred
• Understanding and proficiency in data analysis and reporting are a plus
• Travel Requirement 20%

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 

For Location:

Boston, MA

U.S. Base Salary Range:

$153,600.00 - $241,340.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Boston, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.