General Manager

Description

The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry. 

Responsibilities:

Financial Performance:

• Develop and implement annual business plans and budgets. 
• Monitor and analyze financial performance, including sales & service, profit margins, and expenses. 
• Implement cost-saving measures and strategies to improve profitability. 

Sales Operations:

• Set and achieve sales goals for new and used vehicles. 
• Oversee the sales team, providing training, coaching, and motivation. 
• Manage inventory levels to optimize sales and minimize costs. 

Customer Service:

• Ensure exceptional customer satisfaction throughout the entire sales and service process. 
• Resolve customer complaints and address issues promptly. 
• Implement customer loyalty programs and initiatives. 

Human Management:

• Develop and maintain a positive work environment. 
• Manage employee performance and address disciplinary issues. 
• Recruit, train, and manage a high-performing team. 

Compliance:

• Ensure compliance with all applicable laws, regulations, and industry standards. 
• Maintain accurate records and documentation. 
• Manage relationships with manufacturers and suppliers. 

Marketing and Branding:

•  In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 
• Bachelor's degree in business administration or a related field.
• 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success.
• Strong leadership and interpersonal skills. 
• Excellent written and verbal communication skills and negotiation abilities. 
• Strong financial acumen and analytical skills. 
• Knowledge of automotive industry trends and best practices. 
• Ability to work under pressure and meet deadlines.
• Outgoing, and positive attitude
• Certifications in automotive management or sales a plus. 

Physical Requirements

• Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
• Standing and Walking: There may be times when the general manager needs to stand, walk around the dealership, or attend meetings.
• Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
• Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.

Benefits of Working at Swickard:

• Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company. 

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays 
• PTO

About Us:

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!? 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? #T5