IT Manager

About Sprinter Health

Sprinter Health is rebuilding healthcare delivery from the ground up. Our mission: bring high-quality, preventive care to the people who need it most—directly in their homes. We started in 2021 with a bold idea: to untether care from the clinic using smart logistics, scalable clinical operations, and real-time data.

In just a few years, we’ve:

👥 Served 100,000+ patients

🚀 Grown 6x revenue in 2024

🌍 Expanded to cover 62%+ of the U.S. population

🏥 Earned the trust of 6 of the 10 largest U.S. health plans

🏦 Raised $125M+ from top-tier investors like a16z, General Catalyst, GV, and Accel

The Role

We’re hiring an IT Manager to help scale and support the technical foundation of our fast-growing, distributed workforce. This is a hands-on, high-impact role supporting both corporate and clinical teams across more than 400 employees nationwide. You’ll own endpoint management, IT operations, device logistics, and vendor tools—all with a strong lens on automation, security, and service excellence.

What you'll own:

• Manage the lifecycle of laptops, mobile devices, and medical kits across corporate and clinical staff
• Standardize MDM provisioning for nurse practitioner kits and field devices
• Automate device setup and tracking for new hires and remote contractors
• Own the process for secure equipment retrieval, reimaging, and redeployment
• Determine device standards across user groups (Engineering, Ops, Clinical, etc.) and drive upgrade cycles
• Oversee workstation maintenance, OS patching, and endpoint protection

• Build internal IT support workflows with a focus on Slack-based requests
• Triage software access issues and bugs across tools like Zendesk and Five9
• Coordinate onboarding and offboarding logistics with People Ops
• Maintain provisioning checklists and day-of support for critical hardware or software blockers
• Create intuitive setup guides and training videos for new devices

• Implement and monitor endpoint protection and secure authentication systems
• Lead vulnerability management, device hardening, and patching
• Develop and maintain incident response playbooks (e.g., lost/stolen device protocols)
• Drive company-wide phishing simulations and staff security training

• Partner with Legal on HIPAA, SOC2, and BAA vendor compliance
• Maintain audit-readiness with clear access logs, device inventories, and written policies
• Support periodic internal and external security assessments

• Manage licenses and contracts for core software: Google Workspace, Slack, Zoom, Figma, etc.
• Negotiate renewals and evaluate cost-saving opportunities by eliminating unused tools
• Centralize vendor relationships across Product, Clinical, Ops, and Finance

• Ensure reliable hardware setup for field-based clinicians and mobile teams
• Standardize kits for home-based visits (barcode scanners, printers, mobile hotspots)
• Monitor and troubleshoot field connectivity and wireless signal strength; provide continuous evaluation of best connectivity solutions
• Set baseline expectations and configurations for secure remote work setups

• You’ve built out IT programs from the ground up—especially employee device management at high-growth startups
• You’ve managed IT infrastructure and device fleets at scale—ideally across distributed or hybrid teamsYou take pride in clean systems, documentation, and high standards of support
• You understand the stakes of keeping clinical operations running without disruption
• You’re proactive, solutions-oriented, and collaborative across technical and non-technical teams
• Bonus: You’ve supported HIPAA-compliant environments or healthcare technology orgs before

• Mission-driven: We serve patients who are often overlooked by the healthcare systemReal ownership: Autonomy to build systems that scale as we grow
• Speed & impact: Work in a startup environment with meaningful day-one responsibilities
• Stability: Strong business fundamentals and deep investor support

 This full-time role is remote, with the expectation that can visit the Atlanta office 1-2x per month. Priority will be given to folks based in the greater Atlanta Area.

Only candidates in EST will be considered at this time.

Sprinter Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.