Sr. Manager, Business Analyst

Role Overview

Sodexo's Finance Continuous Improvement Team is seeking an experienced Business Analyst who is highly organized, detail-oriented, a great communicator and takes pride in the products and services that they support. You will be responsible for bridging the gap between business needs and possible solutions by leveraging your knowledge of the business operations and certain applications used by our internal/external customers.  There are currently two applications that this role will directly support: 1- Finance ticketing application called SoFinance, a global ticketing platform for managing inquiries and requests to our Finance Shared Services (FSS) Centers built on the Ivanti software. 2 – Our FSS and Banking HUB along with other Domain level SharePoint sites. 

Incentives

This is a remote position based out of your home office. This position will support a Monday through Friday (8:00 AM – 5:00 PM EST) work period.

What You'll Do

• Documentation: defining and documenting business needs/goals and translating them into business requirements and a user story 
• Process Mapping: create and maintain detailed process maps to visualize workflows, identify inefficiencies, and support continuous improvement initiatives  
• Team Coordination: lead and motivate project teams, ensuring clear communication and collaboration- including business and technical teams
• Risk Management: identify potential risks and develop mitigation strategies to ensure project continuity
• Problem-Solving: strong ability to identify issues, analyze and recommend improvements to business processes, systems, and applications 
• Stakeholder Communication: maintain regular communication with stakeholders, providing updates and addressing concerns 
• Quality Assurance: ensure projects meet quality standards and project deliverables are achieved as per specifications by conducting various testing and troubleshooting to optimize performance
• Performance Tracking: monitor project progress, track key performance indicators, and implement improvements as needed
• End-User Adoption/Training: assist in the development of materials and end-user adoption
• Product Training: keep up-to-date with the various business and technology trends within the specific application/software utilized (Ivanti, SharePoint)

 

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Strong understanding of finance business processes and best practices
• Experience with process improvement methodologies 
• Strong project management skills, including planning, execution, and monitoring
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Interest in process improvements and standardization
• Experience with ticketing systems and SharePoint is a plus

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 5 yearsMinimum Functional Experience - 3 years