Senior Manager, Risk and Operations

What you'll do:

Risk Management and Strategy

• Develop, implement, and maintain a risk framework (people, processes, and technology) tailored to professionals servicing and repairing pools and spas.

• Lead the development of robust operational policies and procedures to support seamless payment processing for Skimmer customers, while balancing risk exposure.

• Identify, assess, and mitigate operational, financial, and compliance risks across the organization as they relate to facilitating embedded payment processing and fintech offerings for Skimmer users.

• Collaborate with leadership to set clear risk appetite and tolerance levels aligned with Skimmer’s goals.

Payment Processing & Compliance

• Oversee payment processing risk, including transaction monitoring, chargeback prevention, fraud detection, merchant monitoring and vendor management.

• Ensure compliance with relevant regulatory requirements, such as PCI DSS, KYC, AML, and other applicable payment industry standards.

• Collaborate with third-party payment providers to strengthen controls and optimize payment flows for customers.

• Collaborate with finance and product teams to implement policies to ensure secure handling of payment data and compliance with data privacy requirements.

Team Leadership & Cross-Functional Collaboration

• Partner cross-functionally with product, engineering, finance, account management, and customer success teams to ensure operational processes support exceptional user experiences, while limiting loss exposure for Skimmer and its customers.

• Foster a culture of risk awareness and accountability across Skimmer and with its customers.

• Provide clear communication and actionable insights to leadership regarding emerging operational risks and mitigation plans.
  

You will also be joining a company with a collaborative culture, focus on customers, and emphasis on having a good time together! 🏊

What Performance Looks Like:

• Within three months you will have developed a deep understanding of Skimmer’s payment processing landscape and risk exposure, and will have rolled up your sleeves to enhance and refine key operational processes.

• Within six months, you will have designed and implemented an updated risk management framework that balances business growth with compliance, security, and loss prevention. You’ll also have built strong relationships with cross-functional stakeholders and earned their trust as a collaborative leader.

• Within twelve months, you will have delivered measurable improvements in payment processing risk and applied your innovative mindset to help grow Skimmer’s payments and fintech offerings.

Your Experience:

• Experience in risk management, payments operations, and compliance, ideally within a vertical SaaS company or payfac (experience in the service industry and payment solutions is preferred).

• Proven expertise in developing and executing risk management frameworks that span operational, financial, and regulatory domains.

• Outstanding ability to balance risk and growth.

• Proficiency in identifying, assessing, and mitigating risk, with a data-driven and collaborative approach.

• High emotional intelligence (EQ) and the ability to build trust across teams and communicate complex risk concepts in clear, actionable ways.

• Experience with tools such as risk management software, payment processing platforms, and compliance monitoring tools (experience working with Stripe preferred)

Benefits

• Competitive base pay + bonus potential

• Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)

• Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.

• Immediate access to 401(k) with company match

• Flexible PTO (MINIMUM of 10 days required every year)

• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner

• Remote work friendly

• Comprehensive learning and development budget

• A manager dedicated to your development

At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

We also acknowledge that there is no “perfect” candidate - if you fulfill the majority  of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.