Customer Service Representative I, OCM

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Customer Service Representative is a valuable member of our client services team and plays an essential role in our laboratory operations process.

Job Functions

• Provides exceptional customer service/ client support
• Meets and greets walk-in guests
• Responsible for sample receipt and login using LIMS
• Answers phones and directs clients as needed
• Communicates with department supervisors and management regarding issues with sample workflow
• Resolves customer requests and escalates issues as needed
• Processes media requests
• Possesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidence
• Assists in planning/ developing improved operational procedures.
• Requisitions or purchases supplies.0Other duties as assigned.

Education and Experience

• Education and Experience
• High school diploma or GED (Required)      
• Customer service experience; environmental industry and/ or industrial hygiene experience is a plus (Preferred) 
• 0-2 years of customer service experience (Required)                                                                                                                                   

Licenses and Certifications

• N/A ()

Knowledge, Skills and Abilities

• Language Skills: English (Required)
• Mathematical Skills: Basic (Required)
• Reasoning Skills/Abilities: Basic (Required)
• Excellent interpersonal and communication skills with the ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and the public. (Required)
• Ability to work independently with minimal or no supervision (Required)
• Excellent organization skills, which includes the ability to execute many assignments simultaneously while dealing with a steady of seemingly conflicting requests/priorities. Ability to exercise discretion and independent judgment when necessary. (Required)

Computer Skills

• Knowledge of Microsoft Office Suite, typing skills (Required)
• Excellent knowledge in Microsoft Office Suite (MS Word, Excel, Power Point, etc.) and other office applications. (Required)

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Occasionally
• Sit: Frequently
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Frequently
• Taste/Smell: None
• Lift/carry/push or pull: Occasionally

The company will provide a reasonable accommodation upon request after an offer is extended.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

All your information will be kept confidential according to EEO guidelines.