Principal Data Center Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Please note this role will require more than 50% of travel

Role

A Principal Data Center Architect is a senior individual contributor role responsible for setting technical direction and delivering strategic infrastructure outcomes across the ServiceNow global data center footprint. Individuals at this level are trusted experts who lead the evaluation, design, and operationalization of new commercial and regulated data center spaces. They demonstrate deep ownership of architectural decisions spanning physical layout, power and cooling strategy, structured cabling, and network integration — all while operating with significant autonomy.

What you get to do in this role:

• A Principal Data Center Architect  in this track collaborates closely with cross-functional partners, including TPMs, CNS, CapMan, HWSE, Strategic Sourcing, Procurement, DCO and DCS Engineering.
• They are often the first point of contact on new data center builds.
• A Principal Data Center Architect at IC6 level manages third party integrator vendor relationships end-to-end, produce CAD-based floor layouts, lead cable infrastructure design and fit-out, and ensure the environment is ready for network and capacity integration. They regularly visit sites to track progress, produce detailed issue reports, and make real-time decisions to keep execution on course. Their work directly impacts the scalability, reliability, and efficiency of our infrastructure platform.
• What sets IC6s apart is their ability to think strategically, lead with influence across teams, and anticipate future requirements.
• They define best practices, evolve standards, and mentor IC4 & IC5 engineers, helping elevate the organization’s overall technical maturity
• Principal Data Center Architect at IC6 are recognized not only for their technical depth but for their broad vision, calm execution under pressure, and ability to align infrastructure design with long-term business goals.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience in Data Center operations with a record of increasing role responsibility.
• Broad, deep knowledge across multiple infrastructure domains; integrates cross-disciplinary insights.
• Deep Knowledge of Data Center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a Data Center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• General documentation skills with particular emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focused, problem solving, conflict management, time management and interpersonal skills required.

 GCS-23

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.