Art Director, Product Experience - job 1 of 3

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Team that uses its superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, product, interaction, content, and visual design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.  

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/  

ServiceNow Brand Design Studio | Experience Team  

As an Art Director and part of the Brand Design Studio team for the Experience product team, you will play a pivotal role in shaping the visual and emotional impact of our products through compelling UI design. You will guide the art direction and strategy for our brand across our digital platforms. Working closely with designers, product leaders, brand, and marketing teams, you will bring to life the vision that defines our products and their journey. Your expertise in UI design, motion design and animation will contribute to the enhancement of our design system, making our brand's message resonate more deeply with our audience. 

What you get to do in this role:  

• Set a high standard for craft to elevate the quality of UI product design across our products, while balancing usability and function. 
• Establish a more unified visual and motion design system, leading ways to elevate the overall aesthetics and functionality of our products, and in turn raising customer satisfaction. 
• Collaborate with designers, product managers, brand, and marketing leaders to define and implement innovative strategies that elevate our brand and product communication. 
• Contribute to the development and refinement of our design system, focusing on motion design elements that enhance user experience and engagement. 
• Mentor and guide other designers, fostering a culture of creativity, experimentation, and continuous learning within the team. 
• Stay abreast of the latest trends in brand, animation, motion design, and visual storytelling, integrating innovative techniques and technologies to keep our brand at the cutting edge. 

Basic Qualifications:   

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• BA or BFA degree or higher in Art, Graphic Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience specializing in visual design for digital products  
• Expert knowledge of digital creative software tools (Adobe Creative Suite, Figma and After Effects)  

Preferred Qualifications:  

• 8+ years of experience in art direction and design in a creative agency or in-house team or relevant design experience  
• Proven experience as an Art Director, Visual Designer and/or Animator in a senior role, with a strong portfolio showcasing expertise in visual design, storytelling, motion design, and animation 
• In-depth knowledge of Figma and Adobe After Effects, with skills in creating dynamic animations and visual effects. 
• Experience with Cinema 4D is a plus. 
• Excellent communication and collaboration skills, with a proven ability to work effectively with cross-functional teams. 
• A keen eye for aesthetics and detail, with the ability to maintain consistency in brand messaging across various mediums. 

#UXD 

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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