Contact Center / SIP Engineer
Summary
We're seeking a Contact Center Integration Engineer to build and maintain seamless communications infrastructure between our AI platform and various contact center solutions. You'll be instrumental in ensuring our platform can effectively integrate with any contact center system our clients use, enabling automated loan servicing communications at scale. This role is crucial in enabling us to deliver reliable, compliant, and efficient customer service solutions to millions of borrowers.
Responsibilities
Design, implement, and maintain SIP/VoIP integrations between our AI platform and customer contact center systems (Alvaria UIP, LiveVox, Cisco, Genesys, etc)
Configure and manage telecommunications infrastructure to ensure high availability and quality of service for voice communications
Troubleshoot network, latency, and voice quality issues across different contact center integrations
Create and maintain API integrations between our platform and client contact center solutions
Collaborate with external customers and our engineering team to implement seamless integrations
Requirements
2+ years of experience with SIP, WebRTC, and VoIP, nailed-up connections
Prior experience integrating with Alvaria UIP, LiveVox, Cisco, Genesys
Excellent customer communication — integration speed is crucial
Proficiency in troubleshooting network and voice quality issues
Familiarity with cloud telephony services and infrastructure
Strong debugging and problem-solving skills
Experience with Python and Go
4 days in-person in San Francisco
About Us
Salient is building the future of consumer loan servicing, starting by transforming the auto lending industry. Since our September 2023 launch, we've:
Scaled to more than $10M in ARR
Partnered with some of the largest consumer lenders in America
Cash flow positive
Raised $65m in funding
Interfaced with more than 2 million unique US consumers
Processed over $150M in cash transactions
Prevented $30M in fraud
Identified 35k+ CFPB violations
In-person office culture in San Francisco, CA
Backed by top-tier investors including Andreessen Horowitz, Matrix, General Catalyst, and Y Combinator.
Average salary estimate
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