Production Support Engineer
Production Support Engineer
- Perform day to day operations for applications you are responsible for.
- Triage production incidents. Perform follow-up actions.
- Review all upcoming changes impacting the applications and address concerns raised by management.
- Review application for expiring certificates as well as critical vulnerabilities and implement remediation changes.
- Perform audit and compliance tasks for applications
- review quarterly certifications
- Review and manage application ids and manage them in Cyberark,
- Review and manage Disaster recovery plans.
- Minimum of 3 yrs experience in Production Support as L2
- ServiceNow (SNOW) Change, Incident and Problem management modules.
- Experience handling certificates
- Exposure to Java microservices
- Unix
- other modules in SNOW
- Jenkins
- Git
- Understanding of Networking, load balancers, WAF, firewalls, DNS
- Written and verbal communications
- Ability to operate independently
- Ability to learn new processes and procedures.
Average salary estimate
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