Manager, Production Engineering (Cortex)

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are seeking a dynamic and capable Production Engineering Manager to lead a team within our Cortex Production Engineering group based at our headquarters in Santa Clara, CA. The Production Engineering team plays a vital role in ensuring the reliability and availability of the production environment hosting Cortex products. This team also supports the Cortex R&D team through the use of CI tools, infrastructure, and automation.

Your Impact

• Lead and manage a team of Production Engineers, fostering a culture of collaboration and efficiency.

• Improve Production support processes in the DevOps org and in engineering

• Track KPIs of oncall alerts and support tickets

• Work on maintaining and enhancing the reliability and availability of our SaaS products.

• Support the operations for the production of our SaaS cybersecurity product, ensuring good service levels.

• Assist in the implementation of automated remediation tools for known issues, security measures, and monitoring within our cloud infrastructure.

• Contribute to reviewing existing processes, technologies, and procedures.

• Collaborate with cross-functional teams, including InfoSec, development, and QA.

• Work on Infrastructure-as-Code solutions to manage and orchestrate our cloud deployment.

• Assist in managing cloud environments, including Kubernetes clusters.

• Participate in incident response and on-call rotation, supporting applications and infrastructure.

Your Experience 

• 5+ years of experience as a DevOps/SRE/Technical Support engineer, with a focus on reliability.

• 2+ years of experience in a team lead or management role.

• Experience with scripting languages such as Shell scripts and Python, and a basic understanding of Linux systems.

• Experience with virtualized and containerized environments, including Kubernetes and Docker.

• Good communication and interpersonal skills.

• Ability to adapt to new technologies.

• Familiarity with cloud platform operations (e.g., Google Cloud Platform) is advantageous.

• Basic understanding of CI/CD and Configuration Management tools (e.g., Jenkins) is advantageous.

• A passion for technology and innovation.

The Team

As a member of the SRE team, you will work on producing mission-critical platforms, tools, and processes that will ensure the highest levels of availability and reliability of all our applications. We need creative and innovative problem solvers who can partner with our Application development teams to make their services more usable. Our SRE team is furnished with a standout opportunity to build tools, frameworks, and cloud platforms that will support our company’s growth over the next decade. If you are a self-starter and jump on new ideas to make the platform more stable, secure and feature-rich, this is your new career.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $165,000 - $240,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

#LI-TD1

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.