Vice President of Client Services

Join Oteemo and become part of a transformation powerhouse where innovation meets impact. We're not just another consulting firm—we're architects of digital evolution, blending cutting-edge technical expertise with human-centered design principles to create solutions that resonate. Our work spans Infrastructure, Software Development, DevSecOps, Cybersecurity, Experience and Design, Organizational Change Management, and AI-enabled solutions, but our approach is what truly sets us apart. We measure success through tangible business outcomes, not billable hours. We foster a culture of continuous learning where your ideas can thrive and technical excellence is celebrated. Our collaborative global team works across borders and time zones, tackling complex challenges for both Commercial Enterprise and Federal Defense clients with equal passion and precision. At Oteemo, you'll have the opportunity to work with emerging technologies and develop your skills alongside industry experts who are reshaping digital landscapes. If you're seeking a place where your technical prowess can drive meaningful change and where innovation isn't just encouraged—it's expected—Oteemo is your next career destination. 

We are seeking an experienced Vice President of Client Services to lead our Commercial Business Unit's client-facing operations. This role is responsible for driving exceptional technology services delivery, fostering strong customer relationships, and maximizing organic growth opportunities while maintaining healthy account profitability. The ideal candidate will be a proven leader who excels at building high-performing teams and has strong financial acumen to optimize gross margins across our client portfolio.

Key Responsibilities:

Service Delivery & Customer Success

• Oversee end-to-end delivery of client engagements, ensuring quality, timeliness, and alignment with customer expectations
• Develop and implement service delivery frameworks and best practices to drive consistent, exceptional outcomes
• Maintain high customer satisfaction scores and proactively address any service issues or concerns

Client Relationship Management

• Build and maintain strategic relationships with clients at an executive level and operate as a trusted advisor by gaining a deep understanding of client goals
• Conduct regular business reviews and strategic planning sessions with clients
• Identify account expansion opportunities and collaborate with sales teams to drive organic growth
• Serve as the primary escalation point for complex client issues and contract negotiations

Team Leadership & Development

• Recruit, hire, and develop a world-class client services organization
• Provide mentorship and career development opportunities for team members at all levels
• Foster a culture of excellence, accountability, and continuous improvement
• Establish clear performance metrics and management systems for the client services team and provide weekly updates to Oteemo leadership

Financial Management

• Own P&L responsibility for client services operations, including revenue recognition and margin optimization
• Monitor and improve gross margins across client accounts through effective resource allocation and pricing strategies
• Collaborate with finance to develop accurate and predictable forecasting and budgeting for the client services organization
• Implement cost management initiatives while maintaining service quality standards

Strategic Planning & Operations

• Develop and execute strategic plans for scaling the client services organization
• Oversee the expansion of our India based global delivery center
• Partner with the Oteemo Digital Solutions Group to ensure service offerings align with market needs
• Establish operational processes and systems to support efficient service delivery at scale
• Drive continuous improvement initiatives based on client feedback and performance metrics

Required Qualifications:

• Bachelor's degree in Business, Engineering, or related field; MBA preferred
• 10+ years of progressive leadership experience in technology focused client services, consulting, or professional services
• Willingness to travel to meet clients in person and attend corporate events as required
• Proven track record of managing P&L responsibility and driving profitable growth
• Strong financial acumen with experience in margin management and account profitability analysis
• Demonstrated success in building and scaling high-performing global teams of 25+ professionals
• Experience managing complex client relationships and driving organic growth within existing accounts
• Excellent communication and presentation skills with ability to engage C-level executives
• Strong analytical and problem-solving capabilities
• Experience with service delivery methodologies and project management frameworks

Preferred Qualifications:

• Experience in technology consulting or professional services industry
• Track record of successfully scaling client services organizations through periods of rapid growth
• Knowledge of modern software delivery methodologies (Agile, DevOps, etc.)
• Experience with CRM and project management tools
• Previous experience in a similar VP or Director-level role

We Value:

• Drive: Passion and energy to implement quality technical solutions. Self-motivation and intellectual curiosity
• Commitment to Quality: Passion to conceive and produce world-class solutions that drive real-world value for the customer
• Customer Focus: Consultative approach to solving problems for customers. Expectations management.
• Communication: Superior communication skills. Ability to clearly articulate problems, solutions, risks, rewards etc. (written and verbal)
• Technical Skills: Love for technology. You have to be inherently passionate about technology.
• Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how the businesses can be enabled through their technical solutions

What we offer:

• Ability to make a noticeable difference for the organization and our customers
• Tremendous growth opportunity by becoming part of a rapidly growing organization. It’s not your tenure but what you can bring to the table that defines how your career will be shaped. You control your growth.
• Complex but interesting challenges to improve the depth and breadth of your technical and business skills. Our consultants are business technologists and understand how technology drives business. 
• Competitive pay and benefits

Work authorization requirement: US Citizen.

Oteemo is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law. Oteemo complies with the law regarding reasonable accommodations for handicapped and disabled employees.