Quantitative UX Researcher - job 1 of 2

About the Team

Our Applied team brings OpenAI technologies to consumers and businesses around the world. We collaborate across research, engineering, design and business functions to turn cutting-edge AI advancements into impactful real-world applications. Our team has been behind notable product launches (ChatGPT, API, Sora), creating tools that help developers write code, enable businesses to operate more efficiently, and empower individuals to learn and create. As AI capabilities rapidly evolve, we focus on ensuring that our products are safe, accessible, and beneficial to all.

About the Role

We’re looking for an experienced Quantitative UX Researcher to help us understand how people use and find value in OpenAI’s products. You’ll lead rigorous, end-to-end research that drives product direction and shapes how we measure user attitudes and behavior.

This is a highly cross-functional role, ideal for someone who blends survey science expertise with product intuition, and thrives in fast-paced, ambiguous environments.

This role is based in our San Francisco HQ. We offer relocation assistance to new employees.

In this role, you will:

• Shape product strategy through research. Lead end-to-end quant studies that inform key product decisions and uncover open questions.

• Design rigorous methodologies. Build surveys, sampling logic, and statistical analyses to answer complex product questions at scale.

• Operationalize measurement. Build repeatable systems to track user attitudes and behaviors over time, helping teams monitor product health and make informed decisions.

• Uncover actionable insights. Use segmentation, correlation modeling, and behavioral analysis to surface what drives user behavior.

• Build research infrastructure. Create reusable pipelines, QA processes, and dashboards that elevate research quality across the org.

• Collaborate deeply. Work closely with PMs, Designers, Engineers, and Data Scientists to translate insights into clear product direction.

• Communicate clearly. Synthesize diverse quantitative data to provide clear insights and recommendations, communicating results effectively to both technical and non-technical audiences to drive product decisions.

You might thrive in this role if you:

• Bring 7+ years of experience conducting quantitative UX research in a fast-paced, product-focused environment

• Are an expert in survey methodology—comfortable with questionnaire design, sampling, weighting, and survey deployment at scale

• Have built and maintained research infrastructure that scales (e.g., trackers, QA systems, dashboards)

• Know how to connect insights to product strategy, roadmap decisions, and business impact

• Have strong technical skills in SQL, Python, R, or similar, and are confident with inferential statistics and experimental design

• Enjoy solving ambiguous, high-stakes problems and helping teams prioritize where to invest

• Communicate with clarity, care, and strategic focus

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.