General Manager, Netflix House - Las Vegas

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.

The Role

As a General Manager, you will lead all aspects of the Las Vegas site, including optimizing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience.

What you will do: 

• Develop and lead the overall on-site operations for Netflix House - Las Vegas, including revenue optimization, P&L management, staffing & hiring strategies, vendor management, and operational excellence

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service, incorporating learnings from other Netflix House & touring sites

• Coordinate with vendor stakeholders for all operational needs

• Coordinate with other Las Vegas locations (i.e. hotels, casinos, event venues, convention, etc.) to drive event opportunities and visitation

• Coordinate with local/state governmental agencies to develop programming and offerings

• Align with key stakeholders across Experiences, Consumer Products, Finance & Strategy, Legal, Human Resources, and Content teams

• Establish regular meetings with key stakeholders to update on progress and solicit feedback

• Promote and foster a mindset of continuous innovation for internal teams and external partners

• Maintain a dual focus on increasing overall Netflix fandom while still maintaining profitability

What we need from you:

• Demonstrated 10+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries

• Extensive experience within the Las Vegas market

• Experience with building and developing highly functional teams

• Passionate about creating meaningful guest experiences while also balancing revenue goals

• Strong knowledge of hiring practices and training & development strategies

• Experience managing direct and indirect teams in an environment that embraces continual learning and change

• Excellent communication skills, both verbal and digital

• Excellent leadership skills

• Strong desire to think outside the box and innovate

• Strong financial acumen

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.