Customer Service Agent

Dealership:

Driveway.com | Customer Service Agent

Location: 14900 Landmark Blvd, Dallas, TX 75254
Pay: $22/hour + Bonus Incentives
Schedule: Open Availability Required

Are you passionate about creating exceptional customer experiences? Join Driveway—where we’re transforming the car-buying experience with an easy, online process backed by real people who care.

As a Customer Service Agent, you'll play a vital role in supporting our customers through their digital car purchase journey. You'll act as a trusted advisor, problem-solver, and champion of customer satisfaction—all while enjoying great pay, bonus potential, and opportunities for growth.

What You’ll Do:

• Serve as the main point of contact, guiding customers through their vehicle purchase with clarity, confidence, and care.

• Answer questions, explain next steps, and provide timely updates via phone, text, and email.

• Help customers understand financing options, set accurate expectations, and collect essential documents like driver's licenses and insurance.

• Coordinate with internal teams to ensure smooth processing and delivery.

• Go above and beyond to ensure customers feel heard, respected, and valued.

• Keep detailed notes, manage timelines, and resolve concerns quickly and professionally.

What You Bring:

• Customer-First Mindset: You genuinely enjoy helping others and know how to make someone’s day.

• Sales Savvy: Experience in sales or service roles where you've explained options and closed deals with confidence.

• Excellent Communicator: Friendly, clear, and professional across all channels (phone, email, text).

• Detail-Oriented & Organized: You keep track of multiple customers without letting anything slip.

• Quick Thinker: You stay calm under pressure and solve problems with a positive, can-do attitude.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.