Quality Engineering Lead

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

We are seeking a highly motivated and experienced Quality Engineering Lead to join our Platform Engineering team and champion a holistic quality strategy for our innovative products. In this role, you will be pivotal in establishing and upholding quality standards across the engineering organization, ensuring the reliability and excellence of our software offerings.

This is not a people management role. As a Quality Engineering Lead, you will be instrumental in defining best practices, implementing tools, and architecting long-term testing strategies to empower engineers to own and deliver high-quality software. This role demands a strong technical foundation, exceptional organizational capabilities, and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Architect and drive the end-to-end quality strategy, encompassing practices, tools, and accountability within the engineering teams.
• Collaborate closely with engineering teams to define and execute functional, regression, integration, and performance testing strategies for our platform and features.
• Scale test coverage with a strong emphasis on automation to optimize testing efficiency.
• Build and maintain robust test systems for web, desktop, and mobile (if applicable) environments.
• Improve and enforce QA best practices across the software development lifecycle, including test planning, execution, bug tracking, environment management, deployment processes, and quality metrics.
• Define, track, and optimize product quality metrics and performance goals, effectively communicating and aligning quality priorities with internal and external stakeholders.
• Collaborate with developers to conduct thorough failure analysis, identify root causes of defects, and drive systematic improvements to enhance product quality and prevent recurring issues.
• Develop initial integration tests and mentor engineers in QA best practices, fostering a quality-focused culture within the engineering teams.
• Explore and implement new tools and potentially AI applications to enhance automated testing capabilities.
• Drive the strategic direction of quality initiatives to meet long-term product development needs and identify necessary resources and solutions.

Technologies we use:

• Python, Django, Go, React, RabbitMQ, Celery, MySQL, DynamoDB, Redis, Clickhouse
• Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Kuberentes, Splunk, Jenkins, Grafana, and other modern DevOps tools

Key Requirements:

• Significant experience as a software engineer with a strong focus on quality and testing within a SaaS environment.
• Proven ability to architect and implement automated testing frameworks and processes.
• Proficient in one or more general software programming languages such as Java, C/C++, Python, Go, SQL, or scripting.
• Skilled in automated testing for web and other relevant platforms (e.g., desktop, mobile).
• Experience with software development, testing, and deployment processes in a SaaS context.
• Strong problem-solving, communication, and collaboration skills.
• Experience working in dynamic and collaborative environments.

Preferred Qualifications:

• Experience leading and influencing cross-functional engineering initiatives.
• A passion for software development and a tendency to engage in personal projects.
• Adaptability and a proactive approach in fast-paced environments.
• Continuous learning mindset regarding new technologies, particularly in QA and AI.
• Creative and analytical approach to problem-solving.
• A strong sense of ownership and flexibility in work.

About You:

You are a highly organized and technically proficient individual with a deep commitment to ensuring the excellence of SaaS products. You possess a comprehensive understanding of the software development lifecycle in a SaaS context and excel at developing and implementing effective quality strategies. You are an excellent communicator, a strong team player, and thrive in a fast-paced setting where you can make a significant impact on software quality.