Training Developer (HAM/SAM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking an experienced Training Developer to support our Department of Veterans Affairs VA-ESOM- End Point Support and Operations Monitoring contract across the United States. 

The Training Developer must have experience in the development and execution of comprehensive training programs, specifically tailored to a customized hardware and software asset management solution (HAM/SAM). Through the development of a cohesive training program, the candidate will be responsible for tailoring curriculum to meet the needs of audiences with various roles and responsibilities. They will collaborate with subject matter experts (SMEs) such as technical writers and technical leads to identify and develop training needs. The Training Developer should have the ability to translate complex information into clear and concise messaging, engaging with stakeholders across the VA. Candidate should be comfortable in a rapidly changing environment with competing and shifting priorities. The selected candidate will be the sole training developer with no direct reports.

Responsibilities: 

• Leads the design, development, and implementation of training content to support the adoption of a customized hardware and software asset management solution throughout the VA community. A train the trainer model will be utilized to provide the training content to the VA training team.

• Engages with a multi-disciplined audience to ensure that training content effectively illustrates proper system utilization, resulting in operational efficiencies. 

• Develops and maintains a training documentation repository, conducts audits to ensure documentation contains accurate information to support the end user. 

• Designs, develops, and executes training programs for a diverse audience; responsible for facilitating train-the-trainer sessions to support end-user adoption. 

• Evaluates end user feedback and integrates input into training curriculum and documentation. 

• Prior experience with software automation tools, such as ServiceNow, understanding system functionality to devise effective training curriculum. 

• Strong organizational and stakeholder management skills, with the ability to drive consensus to deliver upon the program schedule.  

• Effectively implements change management initiatives, collaborating with VA stakeholders to ensure adoption and system adaptation. 

• Analyzes business and information processes to identify risks and opportunities for increased efficiency and provides recommendations to improve the Office of Information and Technology’s (OIT) business and training operations. 

• Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat. 

• Uses Microsoft Visio to create complex workflow diagrams and process models, as well as lead process owners in developing documentation for OIT work products and maintain SharePoint workflow processes integrated with Microsoft Outlook. 

• May support special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses. 

• Prepares an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates. 

Location: This position can be performed remotely within the United States and will support Eastern Time working hours (9AM-5PM ET).

• Bachelor’s Degree in Training and Development, Education, Change Management, Marketing, or similar, with 5 years of relevant experience.  

• 8 years of additional relevant experience may be substituted for education. 
• Experience in the development and execution of comprehensive training programs, specifically tailored to a customized hardware and software asset management solution (HAM/SAM).

• Possess effective verbal and written communication skills. 

• Excellent organizational skills and attention to detail. 

• Ability to work cross functionally with other team members and the project manager to determine delivery of the customer’s priorities. 

• Ability to synthesize and analyze data across different functions, multiple systems, internal and external sources.

• Advanced understanding of MS Project, MS PowerPoint, MS Excel, SharePoint.

Preferred Qualifications

• ServiceNow Exposure
• Instructional Design & Training Certifications

Clearance requirement 

• US Citizen or Green card holder 

• Willing and able to get a Public Trust Suitability clearance 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

#LI-SB1