Marketing Technical Support Manager

Description

MARKETING TECHNICAL SUPPORT MANAGER
Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi”(pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. 

What a Typical Day Could Look Like

As the Marketing Technical Support Manager, you'll play a key role in ensuring our marketing operations run efficiently and effectively. You’ll drive fast-paced project execution, streamline onboarding and offboarding processes, and ensure seamless support through our marketing ticketing system and helpdesk. From managing key vendor and agency partnerships to leading audits, optimizing workflows, analyzing data, and leveraging AI tools—you’ll be at the center of scaling marketing efficiency and impact.

You are the Operations Optimizer! 

• Take full ownership of the marketing ticketing system and helpdesk, swiftly resolving issues and continuously improving community support.
• Analyze trends, innovate solutions, and implement process enhancements that elevate support quality and amplify efficiency across the board.
• Champion best practices across the marketing portfolio, scaling strategies that maximize impact and drive real results.

You are the Project Manager & Innovator!

• Lead the charge in developing and executing strategic project plans that align with marketing goals, keeping everything on track and on budget.
• Leverage cutting-edge AI tools to automate tasks, personalize customer interactions, and boost campaign performance.
• Collaborate with cross-functional teams and external partners to deliver projects that are impactful, timely, and exceed expectations.

You are the Strategic Partner!

• You’ll get to dive into performance data to refine workflows, eliminate inefficiencies, and drive continuous enhancement in all areas of marketing.
• Build strong, lasting partnerships with internal teams and stakeholders, positioning marketing support as an invaluable, strategic asset in achieving business success.
• Conduct in-depth marketing audits to ensure brand consistency and uncover areas ripe for improvement.

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price. 
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required. 

Requirements

Key Skills and Abilities Needed to Succeed in This Role:

• 5+ years of experience in marketing or project management, preferably within the multifamily or real estate industry.
• Proven experience in managing projects and coordinating multiple marketing initiatives.
• Knowledge of residential community management marketing strategies, including digital, print, and social media marketing.    
• Knowledge of real estate market dynamics, leasing trends, and resident demographics.    
• Skilled in CRM platforms, property management systems, and digital marketing tools.
• Experience in leading and mentoring a team.
• Strong understanding of project management methodologies and tools.
• Knowledge of marketing principles and practices, including digital, print, and social media marketing.
• Familiarity with real estate market dynamics, leasing trends, and resident demographics.
• Proficient in project management software, CRM platforms, community management systems, and digital marketing tools.
• Strong leadership, communication, and interpersonal skills, with the ability to guide and motivate others.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Must have a valid driver’s license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process. 
Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.