Customer Success Manager, AI (Fixed Term Contract - Maternity Leave Coverage)
Company Description
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.
Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that reinvent media activation, and create influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfillment go hand in hand.
Job Description
As part of the Customer Success team, you will help increase adoption, client satisfaction, and strategic growth of PencilPro within Jellyfish and across our global client base. A Customer Success Manager will focus on direct client support, onboarding, and user training, ensuring a smooth transition into the Pencil Pro ecosystem. Reporting to our CSO, AI, you will work with clients to increase adoption, provide ongoing support, and gather feedback to enhance the platform experience.
This is a 3 month, fixed term contract in August for maternity leave coverage. The salary range for this position is between 75,000-85,000 USD, annually.
Responsibilities:
- Provide hands-on support to our teams and external clients, resolving issues and promoting engagement.
- Use both Intercom and Slack to log and respond to support calls and issues.
- Be the primary contact for main clients, promoting engagement, satisfaction, retention and adoption on Pencil and J+ Tech.
- Demonstrate an understanding of Pencil Pro and the 'J+ Creative' tech stack's functionality and use cases, guiding clients and our teams through best practices.
- As new PencilPro functionality is released, ensure that we are supporting Pencil (where needed) in building the appropriate comms to clients and internal users.
- Help implement Pencil Pro across client teams, ensuring seamless integration into workflows.
- Gather insights from users to enhance platform adoption and provide feedback to Product teams.
- Assist the broader CSM team with the deployment of PencilPro and J+ Creative products, including configuring new users, user groups, workflows, and system templates—no coding required.
- Oversee the setup and tracking of all Pencil Pro workspaces and their corresponding J+WF environments.
- Manage Wrike tasks related to Pencil, collaborating with the wider CSM team to adjust configurations.
- Maintain clear documentation, including FAQs, user manuals, and training materials.
- Work with teams, including Product, Creative, and Sales, to guarantee a cohesive customer success strategy.
Qualifications
- Experience customer success, SaaS, or creative technology.
- Client-facing skills Experience communicating the value of the product and its features to customers.
- Troubleshoot technical issues and escalate.
- 2+ years of experience conducting product training sessions.
- Understanding of production workflows.
- Awareness of basic project management methodologies.
- Familiarity with AI-driven marketing tools, automation, or creative technology solutions.
- Familiarity with Intercom, Wrike, or similar customer support/project management tools.
- An interest in emerging market tech trends and AI.
Additional Information
Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.
💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
📈 Growth, Your Way: Grow your career with one paid day each month for self-development with Jellyfish Learn.
Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].
#LI-Hybrid
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Jellyfish is seeking a Senior Retail Media Manager to drive impactful media campaigns and elevate account growth with a focus on collaboration and result-oriented strategies.
As a Project Director at Jellyfish, you will lead project initiatives and empower team members while maintaining high standards and fostering client relationships.
Lead Visa's Client Enablement efforts in Austin, TX, overseeing client delivery and success to accelerate revenue and strengthen client partnerships.
Become a key player at American Express as a Platinum Customer Care Professional, where your service fundamentally enhances customer experiences.
Expeditors is hiring a part-time Customer Service Representative in Brisbane, CA to support freight shipment processes and provide outstanding customer service.
PLAUD AI is looking for a Customer Success Manager to build lasting relationships with enterprise clients and drive the optimal use of their AI-driven productivity platforms.
Provide dedicated customer and administrative support within the Navy Fleet and Family Support Program at International SOS, serving military members and families.
Serve as a Customer Experience Representative at IMI, delivering top-tier support and fostering customer loyalty within a hybrid work environment.
Support clients with Social Security disability claim applications by gathering and verifying required information for a leading medical evidence services company.
Join CommonSpirit Health as a Patient Access Representative, where your role is pivotal in ensuring a seamless patient experience.
Become a pivotal part of the fastest-growing AI startup as a Customer Success Manager, driving value for clients through innovation and support.
Lead the Visitor Services team at Naples Botanical Garden to deliver outstanding customer service and enhance visitor engagement in a vibrant nonprofit environment.
Airtable is looking for a Developer Support Engineer to enhance their developer support capabilities and drive technical excellence.
We're looking for an empathetic Rx Onboarding and Care Coordinator to enhance patient experiences with SMA therapies at Scholar Rock.
Join Bizforce as a Prior Authorization Specialist and play a crucial role in streamlining healthcare authorizations while enjoying the flexibility of a fully remote position.
Jellyfish is a new kind of marketing performance company for the platform world, where success demands a creative, multi-platform mindset. We help brands thrive, by navigating, connecting, and harnessing the platforms that drive growth. We’re mor...
313 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
