Customer Service Representative
Customer Service Representative
Department: AMS
Employment Type: Full Time
Location: Wildwood
Reporting To: Samantha Mikell
Description
Job Description:
The Customer Service/Sales Representative is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.
Key Responsibilities
- Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
- Update work ticket statuses promptly
- Provide accurate documentation to accounting for billable work
- Efficiently route non-schedule related inquiries to the appropriate person or department
- Update project records in our scheduling software when project documents or purchase orders are submitted
- Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
- Add appointments to Google Calendar and upload into NetSuite
- When assisting existing customers, as a combined role: identify potential upselling or cross-selling opportunities based on customer needs and proactively present relevant products or services.
Job Requirements
- Experience in a Customer Service or Sales Representative Role
- Bilingual a major plus
- Excellent, friendly and effective communication skills
- Passionate about delivering exceptional customer experiences
- Positive attitude with an excitement for helping keep the branch teams organized and prepared
- Basic administrative knowledge
- Organized with high attention to detail
- Punctual
- Ability to manage priorities and workflow in a high-volume company environment
- Must be able to type 40 WPM
- Willing to undergo a pre-employment criminal, driving and drug screen
Benefits
- Competitive Pay: Earn a strong hourly wage with opportunities for commissions and bonuses.
- Paid Time Off: Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.
- Cutting-Edge Technology: Work with the latest tools and technology in the field.
- Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
- Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.
If you’re passionate about delivering excellent customer service we want to hear from you. Join us in providing exceptional electrical solutions with a customer-focused approach
Average salary estimate
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