Manager, Customer Success, Strategy & Operations
As a Revenue Planning Manager on the Customer Success Strategy & Operations (CSSO) team you will be responsible for providing financial leadership and strategic guidance to the leaders of our Customer Success department. You will work closely with the leadership teams to provide financial analysis, modeling, and forecasting support, as well as help drive business decisions through financial insights. You will coach, lead and mentor a team of high performing analysts. This role reports to the Sr. Director Revenue Planning, CSSO.
In this role you will get to:
- Partner with the Customer Success team to develop and execute on financial plans and strategies that align with business goals and objectives
- Strategically solve problems by connecting the dots between company and team strategy
- Provide timely and accurate financial analysis, actionable insights, and recommendations to leadership
- Develop and maintain financial models and forecasting tools to support monthly, quarterly & annual forecasting and scenario analysis
- Collaborate with cross-functional teams to identify and implement process improvements and optimize resource allocation
- Manage and mentor a team of analysts to drive continuous improvement in reporting and analysis
What we’re looking for:
- 5+ years of finance or operations experience, experience in a people management role
- Strong business consulting, strategic, analytical, organizational, and project management skills; industry experience in the technology/SaaS industry preferred.
- Strong understanding and experience with financial statement analysis and forecasting
- A bias for action when problems become apparent and solve these problems through your team.
- Master in Excel or Google Sheets. Experience with SQL, Looker or other big data/BI tools, Anaplan is a plus
- Excellence in summarizing and highlighting key trends and themes for presentation to executive management.
- A self-starter and have the intellectual curiosity to identify and solve problems.
- Operate well in a fast-paced operating environment and can adapt to the ever-evolving landscape of HubSpot’s financial priorities and requests
Cash compensation range: 118500-189600 USD Annually
As a Revenue Planning Manager on the Customer Success Strategy & Operations (CSSO) team you will be responsible for providing financial leadership and strategic guidance to the leaders of our Customer Success department. You will work closely with the leadership teams to provide financial analysis, modeling, and forecasting support, as well as help drive business decisions through financial insights. You will coach, lead and mentor a team of high performing analysts. This role reports to the Sr. Director Revenue Planning, CSSO.
In this role you will get to:
- Partner with the Customer Success team to develop and execute on financial plans and strategies that align with business goals and objectives
- Strategically solve problems by connecting the dots between company and team strategy
- Provide timely and accurate financial analysis, actionable insights, and recommendations to leadership
- Develop and maintain financial models and forecasting tools to support monthly, quarterly & annual forecasting and scenario analysis
- Collaborate with cross-functional teams to identify and implement process improvements and optimize resource allocation
- Manage and mentor a team of analysts to drive continuous improvement in reporting and analysis
What we’re looking for:
- 5+ years of finance or operations experience, experience in a people management role
- Strong business consulting, strategic, analytical, organizational, and project management skills; industry experience in the technology/SaaS industry preferred.
- Strong understanding and experience with financial statement analysis and forecasting
- A bias for action when problems become apparent and solve these problems through your team.
- Master in Excel or Google Sheets. Experience with SQL, Looker or other big data/BI tools, Anaplan is a plus
- Excellence in summarizing and highlighting key trends and themes for presentation to executive management.
- A self-starter and have the intellectual curiosity to identify and solve problems.
- Operate well in a fast-paced operating environment and can adapt to the ever-evolving landscape of HubSpot’s financial priorities and requests
Cash compensation range: 118500-189600 USD Annually
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
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