Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Service Representative | Full-Time| image - Rise Careers
Job details

Customer Service Representative | Full-Time|

Description

Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.    


Why You Should Join our Dynamic Healthcare Team

Passionate Purpose: We're committed to enhancing lives, every day. 

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits


Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost). 

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions. 

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher. 

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.    


 The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience. 

Requirements

  •  Minimum of two years of office experience; medical preferred.
  •  Experience with Athena EHR systems preferred
  •  Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check for our Rathdrum Clinic 

Your Essential Duties:

  • Checks in clients and updates demographics, including insurance information, at each visit.
  • Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
  • Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status.
  • Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors.
  • Schedules appointments for new and established clients using the electronic practice management system.
  • Makes reminder calls for all scheduled clients.
  • Collects co-pays from self-pay and third-party payer clients at each visit.
  • Directs clients who are unable to pay their co-pay to the billing or collections staff.
  • Checks out clients as needed.
  • Creates and organizes client charts.
  • Tracks No-shows and follows the No Show protocol.
  • Processes all self-pay clients on the schedule through the Medicaid system to check for coverage.
  • Maintains the cleanliness and order of the waiting room area throughout the day.
  • Performs general office duties such as copying, faxing, scanning, and handling mail.


Your Success Factors

  • Understanding of medical terminology and healthcare office procedures
  • Familiarity with HIPAA regulations and patient confidentiality requirements
  • Knowledge of electronic health records (EHR) systems (e.g., Athena)
  • General understanding of Heritage Health policies and services
  • Strong interpersonal and communication skills (verbal and written)
  • Proficiency in using computers, office software, and scheduling tools
  • Effective problem-solving and conflict resolution
  • Ability to maintain professionalism and compassion under pressure
  • Ability to handle sensitive patient information with discretion
  • Ability to work independently and as part of a team

Job Overview

Working Conditions: Work is normally performed in a typical interior/office work environment in a

medical clinic building. Work may be demanding and chaotic at times. May be exposed to patient

population that will present a variety of contagious diseases, physical injuries, and emotional states of

mind.


Physical/Mental Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • May lift up to 15 pounds at times.
  • Must be able to access and navigate various departments of a given location.
  • Must be able to complete tasks in a noisy or stressful environment.
  • Must be able to adhere to process protocol.


Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for

continuously developing and maintaining a safe working environment. Each employee is responsible for

completing all training requirements, participating in emergency response tasks as requested, and

serving on safety committees and teams as requested. In addition, employees must accept the

responsibility for maintaining the safety of themselves and others by adhering to all written and verbal

instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing

feedback to supervisors and management on all safety issues.

Similar Jobs
Posted 14 days ago

Join the dynamic healthcare team at Heritage Health as a full-time Customer Service Representative in St. Maries, Idaho, where work-life balance is prioritized.

Photo of the Rise User
Posted 8 days ago

Join Momentus Capital as a Collections Associate focused on transforming communities through financial services while utilizing your project management and communication skills.

Photo of the Rise User
Futurex Hybrid Bulverde, Texas, United States
Posted 14 days ago

Join Futurex as a Client Services Coordinator, where you'll ensure exceptional support for customers and employees while managing various office and administrative responsibilities.

Photo of the Rise User
Posted 9 days ago

Join REPAY as a Payments Specialist where you'll help streamline payment processes in a fun and dynamic working environment.

Photo of the Rise User

Join Enterprise Mobility as a Customer Assistance Representative Sr and provide high-level support in a fast-paced environment.

Photo of the Rise User
Revlogical Hybrid Liberty, Missouri, United States
Posted 8 days ago

Become a key player at Retail Rebel, where your role as a Customer Experience Specialist will help shape the future of customer interactions.

Posted 14 days ago

Join PM Pediatrics as a Medical Assistant where you'll support primary patient care and enhance the healthcare experience in our urgent care settings.

Luminance Hybrid New York, New York, United States
Posted 11 days ago

Luminance seeks a Senior Customer Success Manager to drive customer engagement and satisfaction within their innovative AI solutions.

Photo of the Rise User

Become a Scale Customer Success Manager at vivenu, where you will empower customer success through innovative engagement strategies in the live entertainment sector.

Photo of the Rise User
Posted 9 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
Social Impact Driven
Rapid Growth
Passion for Exploration
Dare to be Different
Reward & Recognition
Friends Outside of Work
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Bias Training
Employee Resource Groups
401K Matching
Paternity Leave
Maternity Leave
Some Meals Provided
Social Gatherings

We are looking for a Product Support Consultant who can leverage deep product knowledge to enhance customers' journey with our Ads solutions.

Photo of the Rise User
Cooper Auto Group Hybrid 6450 Tinker Diagonal, Midwest City, OK 73110, USA
Posted 2 days ago

Providing key administrative support in a busy automotive service department, this full-time role calls for customer service skills and the ability to manage appointments and invoicing efficiently.

Photo of the Rise User
Posted 3 days ago

Become a product ambassador at Skydio as a Field Support Representative, providing expert UAS support while engaging directly with customers.

Photo of the Rise User
Posted 9 days ago

Toast is seeking a remote Onboarding Consultant to champion customer relationships and ensure successful implementation of our restaurant platform.

Photo of the Rise User

Join Oscar Medical Group as a Bilingual Medical Assistant to innovate and support personalized healthcare delivery remotely.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
June 7, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!