Description
Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.
Why You Should Join our Dynamic Healthcare Team
Passionate Purpose: We're committed to enhancing lives, every day.
Unmatched Support: We are committed to a fun and supportive team environment.
Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.
Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.
Exceptional Rewards: Competitive pay, and benefits
Benefits:
Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.
Life Insurance: Employer-paid for 1x annual salary up to $200k (optional coverage available for additional cost).
Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.
Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.
Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.
Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.
The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience.
Requirements
Your Essential Duties:
Your Success Factors
Job Overview
Working Conditions: Work is normally performed in a typical interior/office work environment in a
medical clinic building. Work may be demanding and chaotic at times. May be exposed to patient
population that will present a variety of contagious diseases, physical injuries, and emotional states of
mind.
Physical/Mental Requirements:
Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for
continuously developing and maintaining a safe working environment. Each employee is responsible for
completing all training requirements, participating in emergency response tasks as requested, and
serving on safety committees and teams as requested. In addition, employees must accept the
responsibility for maintaining the safety of themselves and others by adhering to all written and verbal
instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing
feedback to supervisors and management on all safety issues.
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