Team Lead, Customer Experience - Burrow
Skills
- Customer service management
- Multi-channel support experience
- Performance metrics monitoring
- Operational process creation
Responsibilities
- Manage day-to-day customer experience order support team
- Handle escalated client situations
- Provide coaching and development to CX Associates
- Monitor daily team productivity
- Support team managers with KPI performance
- Improve processes for team efficiency
- Gather feedback for process improvements
- Execute strategic projects and updates
Education
- High school diploma or equivalent
- Bachelor's degree preferred
Benefits
- Competitive compensation
- Generous PTO
- Health benefits (Medical, Dental, Vision, Disability)
- 401K
- Paid Parental leave
- Fertility benefits
- Furniture discounts
- Free design services
Average salary estimate
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