Supervisor - Restaurant

Job Overview and Responsibilities

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives 

• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
• Greets employees as they begin their shift to promote a positive work environment.
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication.
• Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures and workload
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.
• Present a professional image to employees, guests, clients, owners and investors.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.
• Possess a self-motivated approach to their own personal and professional

Qualifications and Requirements

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• 2+ years in a Supervisory role with high volume exposure in a casual- themed, full- service restaurant.
• Strong knowledge of food handling
• Bartending experience preferred
• Influencing the training and development is a necessary strength, so a background in training is a plus.

SKILLS