ServiceNow Business Analyst

Job Family:

Travel Required:

Clearance Required:

Our professionals help our clients in the Federal Government transform business processes, enhance the efficiency of operations, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges, and assist them in achieving their strategic goals and objectives to fulfill their mission.

The ServiceNow Business Analyst is responsible for leading ServiceNow projects including interacting with clients and users to identify and translate functional requirements, and also collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.

What You Will Do:

• Translate complex business requirements into technical designs and solutions using ServiceNow.

• Support ServiceNow projects by interacting with stakeholders to capture current state processes and paint point, and design future state processes.

• Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.

• Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.

• Stay current with ServiceNow products, features, and industry trends to drive innovation.

• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.

• Build functional work products such as, but not limited to, process maps, design documents, and communications.

• Support functional product testing and training activities.

• Create technical and functional documentation for ServiceNow solutions.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.

• Minimum Years of Experience: 3 years of ServiceNow or similar technology implementation experience.

• Minimum Degree Required: Bachelor’s degree in Computer Science, Engineering, Business, or related field.

• Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.

• Agile, SCRUM or SAFe certifications.

• Experience with Software Development Lifecycle methodologies, deliverables, and controls.

• Excellent verbal and written communication skills.

• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.

• Experience with Software Development Lifecycle methodologies, deliverables, and controls.

• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.

• Experience working in an Agile environment.

• Excellent verbal and written communication skills.

• Strong analytical, problem-solving skills.

• Ability to work effectively in a team environment.

• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.

• Ability to self-direct, prioritize, and manage multiple tasks and demands.

• Heightened attention to detail.

What Would Be Nice To Have:

• Knowledge of the capabilities of other low-code and no-code technology platforms such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau.

• Hands-on experience configuring ServiceNow solutions

• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD).

• Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.