Customer Service Representative

GOGREEK, a leading company in the Food & Beverages industry, is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be at the forefront of our customer interaction, playing a crucial part in ensuring that our customers receive top-notch service and assistance. You will engage directly with our clients, addressing their inquiries, resolving issues, and providing information about our diverse range of products. Your passion for food and commitment to customer satisfaction will be key as you work to enhance the overall customer experience. The ideal candidate will thrive in a fast-paced environment, be adept at handling various customer scenarios, and exhibit excellent communication and interpersonal skills. At GOGREEK, we value our employees and support their growth within the organization, providing opportunities for career advancement. If you are a proactive problem-solver with a genuine love for service and a keen interest in the food and beverage industry, we would be delighted to hear from you. Join us in our mission to provide exceptional experiences to our customers and become part of a company that takes pride in its offerings and values its team members.

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide detailed information about GOGREEK products and services.
• Assist customers in placing orders and handling returns or exchanges.
• Resolve issues and complaints in a timely and professional manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and transactions accurately in our database.
• Collaborate with team members and other departments to enhance the customer experience.

• High school diploma or equivalent; further education or certification in customer service is a plus.
• Proven experience in a customer service role, preferably in the food and beverages sector.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work independently as well as part of a team.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexible availability, including weekends and holidays as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Free Food & Snacks