Job Description Summary

The Customer Quality Engineer is responsible for managing customer quality requirements, addressing quality concerns, and ensuring that products and services meet customer expectations. They act as the voice of the customer within the organization and work to resolve quality issues while driving continuous improvement.

Job Description

Roles & Responsibilities:

• Serve as the customer liaison (primary point of contact) for customers regarding quality-related matters.  Communicate customer requirements, concerns, and feedback to internal teams.
• Problem resolution, investigate and resolve customer complaints and quality issues.  Collaborate with cross functional teams internally to identify root causes and implement corrective and preventive actions to address customer concerns.
• Quality Assurance that both products and processes meet customer specifications and quality standards.  Collaborate with internal teams to address quality gaps and improve processes.
• Identify and document instances of quality escapes (non-conforming products delivered to customers) and non-compliances.  Lead cross-functional teams to analyze the root cause of quality escapes and develop robust corrective actions.  Communicate findings and resolutions to customers in a timely and transparent manner.
• Support customer audits and visits by providing necessary documentation and addressing inquiries. Represent the company during customer quality reviews and meetings.
• Performance Monitoring, track and report customer quality metrics, including defect rates, returns, and complaints. Monitor trends and identify opportunities for improvement.
• Maintain accurate records of customer quality issues, corrective actions, and communications.
• Continuous Improvement, collaborate with cross-functional teams to implement lean manufacturing principles and best practices.
• Ensure compliance with customer-specific requirements, industry standards, and regulatory guidelines.

Required Qualifications

• Bachelor's Degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in ownership of quality assurance and control for assigned supply chain, customer and products/process areas)
• Minimum of 3 years of ownership of quality assurance and control for assigned supply chain, customer and products/process areas.
• Experience in quality management system, preferably in the aerospace or manufacturing industry.
• Strong knowledge of quality assurance principles, methodologies, and tools.
• Ability to travel to supplier locations as needed.
• Experience with root cause analysis and corrective action processes.

Desired Characteristics

• Humble: respectful, receptive, agile, eager to learn​
• Transparent: shares critical information, speaks with candor, contributes constructively​
• Focused: quick learner, strategically prioritizes work, committed ​
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Proficiency in quality management systems (QMS) and standards (e.g., ISO 9001, AS9100).
• Ability to read and interpret technical drawings and specifications.
• Experience implementing APQP
• Strong organizational and project management skills.
• Familiarity with lean manufacturing principles and practices.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information