Manager, Risk Management and Corporate Claims

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Summary

Reporting to the Principal Financial and Accounting Officer with a dotted line to General Counsel, the Manager, Risk Management and Corporate Claims is responsible for managing the company’s global risk exposure and corporate claims programs. This includes developing strategies to minimize financial loss through insurance, risk mitigation, and effective claims management, particularly for casualty claims (Workers’ Compensation & General Liability). This role partners closely with internal stakeholders and third-party providers to protect the organization’s assets, ensure compliance, and support cost-effective loss control and claims resolution efforts.

This position sits onsite 5 days a week in Grapevine, TX.

Responsibilities:

• Identify, assess, and mitigate organizational exposures to accidental and financial loss on a global scale.
• Develop and manage risk transfer strategies including insurance procurement, policy renewals, deductibles, and self-insurance programs.
• Maintain insurance and claims-related documentation, dashboards, and reports for executive review.
• Provide risk consultation during lease reviews, construction projects, and contract negotiations including insurance and indemnification clauses.
• Oversee the issuance of certificates of insurance and compliance with coverage requirements for third parties.
• Assist in developing loss prevention strategies, including safety initiatives and property protection.
• Support risk budgeting, including cost forecasting and premium allocation.

Corporate Claims Responsibilities

• Oversee end-to-end management of workers’ compensation and general liability claims across all jurisdictions.
• Coordinate with third-party administrators (TPAs), HR, Legal, and Operations to ensure timely reporting, investigation, and resolution of claims.
• Drive early intervention and return-to-work strategies, including medical provider coordination and accommodation oversight.
• Lead OSHA reporting and compliance; ensure logs are accurately maintained and posted.
• Conduct trend analyses and cost/risk studies to identify opportunities for claims cost reduction.
• Represent the company in claims audits and provide ongoing evaluation of TPA performance and claim service providers.
• Provide claims guidance to field leadership, HR, and Loss Prevention teams.
• Develop and maintain policies, training, and communication around claims procedures and workplace injury response.

Qualifications

• Bachelor’s degree in Business Administration, Risk Management, or a related field (required).
• Professional designations such as ARM or CPCU (preferred).
• 7–10 years of experience in risk management, insurance, or claims—preferably in a multi-unit retail environment.
• 5+ years of supervisory or management experience.
• Knowledge of multi-jurisdictional workers’ compensation and general liability statutes and practices.
• Strong working knowledge of insurance markets, claims administration, and safety practices.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint) and risk management information systems (RMIS).

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.