Lead Identity Product Owner

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GENERAL FUNCTION:

The Lead Product Owner for Privileged Access Management (PAM) will be responsible for collaborating with Product Manager(s), Technology, Lines of Business, Risk and other key partners to define and maximize specific bank product(s). Responsible for defining, prioritizing, and managing the development of a product that exceeds customer expectations and drives growth for the Bank. Will define, develop and lead the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes and lead a robust, continuous prioritization process to maximize total value, risk mitigation, and protection of our systems and identities across the Bank. At this level will usually require some guidance and input from more senior Product Owners or leadership. In some work environments, will be a key leader for SAFe (Strategic Agile Framework) methodologies and will be responsible for the value delivered by the ART (Agile Release Train) by ensuring the team backlog is aligned with customer and stakeholder needs. Will manage and prioritize the team’s backlog by prioritizing, articulating, and delivering new features from ideation through production release.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Support and adhere to all governance processes as defined by Enterprise.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
• Partner with other business functions, IT, Risk, Finance, Operations, and other key partners to define and execute on the product strategies.
• Establish annual goals, objectives and outcomes for product(s) and customer satisfaction; Track and monitor key performance indicators and outcomes. 
• Collaborate with cross-functional teams to gain agreement/approval/guidance, including Lines of Business, Operations, Legal, Compliance, Information Security, Fraud, Architecture, and related functions.
• Ensure PAM practices comply with internal policies and external regulations (e.g., FFIEC, PCI, NIST, etc.). Support audits and risk assessments related to privileged access.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Make decisions in complex situations to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and other business-wide analytics needs.
• Solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
• Define KPIs & KRIs (e.g., number of privileged entitlements, access per account, etc.). Report on PAM effectiveness and compliance posture to leadership.
• Stay updated on emerging threats and PAM technologies. Drive continuous improvement through automation and process optimization.
• Promote awareness of privileged access risks and best practices. Provide training to users and administrators on PAM tools and policies.
• Partner closely with third parties to cultivate the relationship, understand product releases, remediate defects/outages, and ensure a seamless experience for our employees and customers.
• Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.
• If appropriate:
  • Lead and drive a SAFe mindset across the product teams.  Lead in this transformation across peer teams and line of business partners.
  • Collaborating with SAFe teams on creating and maintaining a healthy product backlog, creating/reviewing/accepting backlog items (user stories, defects, technical spikes, etc.) and participating in team ceremonies such as sprint reviews/demos.
  • Motivate teams to deliver on roadmaps for improvement of product outcomes and experience through the development of potentially releasable code in each sprint.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

• Bachelor's degree in a related field or equivalent education and related work experience.
• 6+ years of related experience.
• Demonstrated success in strategic development and program execution
• Lean Six Sigma certification (Green Belt, Black Belt) desired.
• Solid product management background preferred; Strong presence with ability to interact with and influence all levels of the organization.
• Strong consultative and well-articulated communication and writing skills with the ability to interact and influence at all levels of the organization.
• Business acumen and understanding of business processes related to your product and customers.
• Experience working in Agile or SAFE development preferred.
• Inclusive leadership skills with ability to promote a work environment that fosters creative thinking and innovation.
• Ability to have fun, a willingness to try new things and challenge the status quo through trials and an ongoing consideration of value and complexity.
• Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
• Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
• Ability to self-motivate and work well independently and with different teams; A self-starter with the ability to work in a fast-paced environment with minimal supervision.

Lead Identity Product Owner

Total Base Pay Range 80,500.00 - 169,100.00 USD Annual

LOCATION -- Virtual, Ohio 00000

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.