Account Manager - job 1 of 4

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position:

Develop, maintain, and measure Expeditors activity to satisfy the needs of specific accounts. Manage all aspects of Expeditors relationship with each account to achieve customer’s goals and expectations while continuing to build a strategic partnership and increase revenue.

Major Duties and Responsibilities:

• When allowed - This position requires 80% of travel, work and drive in and out of Mexico (Baja California Norte, MX)
• Constantly seek new business and value add opportunities.
• Support customer growth objectives via Expeditors products and services.
• Create and present Quarterly Business Reviews.
• Establish service expectations and KPIs and consistently review performance for compliance and process improvements.
• Review and maintain procedures and processes that guide Operations in support of the customer’s global logistics needs, and help to establish new procedures as needed.
• Continuously develop knowledge of Supply Chain processes, financial objectives and general business acumen to benefit client and personal objectives.
• Develop and maintain Account Strategy in order to identify account objectives, Expeditors vision, KPIs, and measures for success while identifying resources needed to reach these objectives.
• Drive the RFI/RFQ process and rate management.
• Provide resolution assistance in regards to claims, disputes, credit and collections.
• Utilize, consult and inform Expeditors management and staff where appropriate to develop and achieve account goals.
• Conduct regular face to face meetings with the accounts to support the customer and Expeditors goals and objectives.
• Dedication to the success of Expeditors and the customer using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.
• Travel when necessary to branch offices and customer locations to resolve issues, review procedures and maintain customer satisfaction.

• Ability to legally work in the United States
• Ability to converse with customers whose primary language is Spanish is recommended
• Bachelor’s degree preferred, however equivalent combination of education and experience will be considered.
• Ability to define, develop, and document business processes and procedures.
• Proficient in establishing relationships at all levels within accounts.
• Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing.
• Demonstrated critical thinking, analytical, internal/external customer service, project management, and problem solving skills.
• Intermediate computer skills- email, internet, Excel, Word, Power Point.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

Base Salary:  $68,640

Eligible for bonus